Spring Intern - Health Services

This is a Part Time Unpaid Internship


Health Services Internship, Spring 2020

We are…. Walt Disney World Health Services facility, overseeing W alt Disney Parks and Resorts Cast Members, Crew Members and Imagineers. The Health Services team is responsible for deploying the overall health strategy for Walt Disney Parks and Reports as determined by our Corporate Benefits team.

Responsibilities:

• Supports routine and general administrative duties associated with the day-to-day operation of the WDW Health Service Facility
• Monitors and restocks office supplies when required
• Provides communications support by answering the phones and providing answers to Cast Member questions or directing their calls appropriately
• May work with Cast Members to schedule clinic appointments
• Monitors incoming messages and voicemail to provide timely responses to inquiries
• Supports clinic throughput, process flow and daily activity levels for Admin job tasks
• Ensures patient walk-in questions are appropriately addressed and responses rendered to inquiries regarding services
• Reviews and evaluates medical documentation submitted via walk-in to ensure completeness; Ensures proper scanning and indexing of all incoming notes and medical documentation received
• Uses critical judgment skills to escalate matters of priority
• Updates Management on patient thru-put, wait times, emergent needs, issue resolution
• Interfaces with Cast Members in a timely, respectful manner
• Ensure questions are appropriately addressed and responses rendered to inquiries regarding next steps
• Uses critical judgment skills to escalate barriers for efficient resolution

Basic Qualifications:

• Demonstrated proficiency in general administrative activities and job duties
• Knowledge and demonstrated experience in general office programs and equipment
• Positive team player with an enthusiastic attitude and a strong service orientation
• Excellent verbal, written and interpersonal skills
• Exceptional customer service, time management and organization skills
• Demonstrated ability to work closely with management team in the completion of business needs
• Demonstrated critical judgment skills to escalate barriers for efficient resolution
• Demonstrated interest in working in the healthcare industry

Preferred Qualifications:

• Prior experience in working in fast-pace medical office or similar environment

Required Education

• Enrolled in a college/university or have graduated from college/university within the past six months

Additional Information:

Required Materials:
• Resume (outlining all of your required qualifications)
• Cover letter detailing your qualifications and interest
• College transcripts (official or unofficial)

To upload your resume and transcripts:
• Log into your dashboard
• Click the second tab ''Applications''
• Select ''Submitted Applications''
• Click on the title of the position for which you would like to attach the resume or transcripts
• Click the ''Add Files'' button
• Under what do you want to add, select Resume or Transcripts
• Be sure your document is titled in this format: FirstName_LastName_Resume or Transcripts

Internship Eligibility:
• Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR have graduated from college within the past six months OR be currently participating in a Disney College Program or Disney Professional Internship
• Not have already completed two consecutive (spring/fall) College or Professional Internship Programs
• Must possess unrestricted work authorization
• Must provide full work availability
• Must have reliable transportation to get to and from work
• Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)

Program Dates: The approximate dates of this internship are January through April 2020. Interns must be fully available for the duration of the internship.

Housing: This internship is located in Florida. A limited amount of company-sponsored housing is available on a first-come, first-serve basis.

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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