Senior Manager, Disneyland Disney University

This is a Full Time Job

Disney Parks, Experiences, and Consumer Products seeks a Manager, Disney University Operations to join the Human Resources team. The Walt Disney Company (TWDC), together with its subsidiaries, is a diversified worldwide entertainment company with 2013 annual revenues of $45 billion.

The Disney University provides training and leadership development programs to our Disney Parks, Experiences, and Consumer Products Cast, Crew, and Imagineers. By teaching and training, we ensure the success of the rich heritage, culture and traditions of the Walt Disney Company. From the first day on the job to senior leadership learning and development, the Disney University is a vital part of the learning journey for all Cast Members.

The Manager supports strategy and operational excellence leading to the flawless delivery of transformational learning experiences that enhance employee engagement and business results. This position will partner with functional HR professionals and manage and develop a team of highly skilled professionals. The ideal candidate must demonstrate a combination of strong business acumen, process improvement, leadership, and significant expertise in learning and day to day operations.

Responsibilities

• Develop tactics to support the strategy and execution of learning programs which may include, leadership development, onboarding, college program and technical training
• Lead and develop a team of diverse learning and development professionals
• Support and Partner with HR, business leaders, segment learning partners and the enterprise learning team to assess learning needs and identify learning solutions that will drive employee engagement and business results
• Develop operational roadmaps to ensure seamless experiences for program participants including facility management of the Disney University
• Develop processes and tools for alignment, communication, success measurement and sustainment

Basic Qualifications

• Demonstrated leadership experience developing high performing individuals to achieve their best potential
• Advanced understanding of Learning & Development theory and application, with the ability to adapt traditional approaches to meet stakeholder needs
• Demonstrated ability to think globally and work with a variety of Cast populations
• Demonstrated experience driving operational excellence
• Proven ability to articulate a succinct and compelling point of view that incorporates business language with relevant examples
• Ability to work in and manage ambiguity – dealing with issues/areas that do not always have a process or a system in place
• Highly innovative and creative in approach to accomplish work
• Excellent relationship, interpersonal, influencing skills and credibility with clients and colleagues; Embraces teamwork and shares ideas/methods to improve performance
• Team player who quickly builds trust and collaborative working relationships with business leaders and partners
• Demonstrated strong and developed presentation skills with ability to communicate and manage well at all levels of the organization
• 5 years of experience in a combination of Strategy Development, Learning & Development, Operations, Leadership Development or Process Improvement
• 5 years of experience in leading and developing staff professionals
• 5 years of experience leading in operational environment preferred

Required Education

• BA/BS degree in Human Resources, Learning and Development, or related field

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be ''a source of joy and inspiration to all the world.'' Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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