Case Advocate - Restrictions & Accommodations

This is a Full Time Job


''It takes people to make the dream a reality.'' Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Disney Parks, Experiences, and Consumer Products means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

The Case Advocate role is responsible for engaging with employees and leaders to ensure a thorough interactive accommodations process occurs in accordance with Company policy and federal and state laws within DPECP. The Case Advocate and the employee will engage in an interactive process to assess their medical restriction or religious request and to identify possible accommodations. This role is a member of the Restrictions and Accommodations team in Employee Relations supporting DPECP.

Responsibilities:

• Facilitate, review and administratively document employees seeking a reasonable medical and/or religious accommodation in the work place to ensure compliance with all federal and state laws.
• Responsible for reviewing all accommodations requests in the workplace for both Occupational temporary and permanent work restrictions.
• Engages in interactive process with Cast Members and their area leaders by assessing essential job functions of the Cast Members' role.
• Manage the Cast Member accommodation request and provide recommendations and solutions to area leadership.
• Promote knowledge and understanding of the accommodations process for leaders and employees in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; as they relate to the accommodation process.
• Works in collaboration with Health Services, Labor Relations, Casting/Recruitment, Workforce Management and Workers' Compensation to provide reasonable Medical and Religious accommodations for Cast Members.
• Proactively identify, develop, implement, and sustain integrated strategies or solutions to align with client and/or business.
• Facilitate learnings to key stakeholders and assists with project work for Employee Relations relating to Restriction and Accommodation process.

Basic Qualifications:

• Demonstrated experience interacting with all levels of Cast Members (hourly, salaried, executive)
• Strong consultative skills (client service orientation, conflict resolution, analysis/synthesis of information, negotiation, etc.) with proven track record of integrating partners to accomplish objectives.
• Ability to work well and maintain professionalism under pressure
• Analytical, reporting, and presentation skills are required; must be able to confidently make recommendations to senior business leaders.
• Strong organizational, written & verbal communication / documentation skills
• Demonstrated ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity, and professionalism.
• Ability to influence without authority / persuasion skills
• Ability to establish strong working relationships in a virtual environment

Preferred Qualifications:

• Medical / Workers' Compensation knowledge
• Advanced degree or certification
• Previous leadership experience
• Familiarity with Collective Bargaining Agreements
• Multilingual speaking/writing strongly preferred
• Background in disability management
• Demonstrated knowledge of and experience with the application of ADAAA & FMLA

Required Education

• Bachelor's Degree in business, human resources, and/or equivalent work experience

About Disney Parks & Resorts:

Walt Disney Parks and Resorts are where dreams come true. More than sixty years ago, Walt Disney created a new kind of entertainment families could experience together, immersed in detailed atmospheres and vibrant storytelling. His vision now includes a collection of six of the world's leading family vacation destinations – Disneyland Resort, Anaheim, Calif.; Walt Disney World Resort, Lake Buena Vista, Fla.; Tokyo Disney Resort, Urayasu, Chiba, Japan; Disneyland Paris, Marne-la-Vallée, France; Hong Kong Disneyland Resort, located on Lantau Island; and Shanghai Disney Resort, Pudong New District, Shanghai, China. In addition, Walt Disney Parks and Resorts includes the world-class Disney Cruise Line; Disney Vacation Club; Aulani, A Disney Resort and Spa; Adventures by Disney, a guided group vacation experience to some of the world's most popular destinations; and Walt Disney Imagineering, which creates and designs all Disney parks, resorts and attractions.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disney Parks & Resorts.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply Now