IT Support Technician

Full Time Job
Summary

We are looking for an IT Support Technician to join our VSI Los Angeles office. The position will report to the Head of Technical Operations.

Responsibilities will include desktop support, server maintenance, network stewardship, Active Directory account management and some media management duties such as backup, archival and media load balancing (SAN). In addition to supporting staff, we are looking for a dynamic individual who can provide expertise on industry trends and workflow enhancements.

VSI Los Angeles is a TPN accredited facility operating two physical studios (1 mile apart). A candidate for this position will focus on security-first industry best-practices and help maintain our current good standing with TPN/MPA and the associated methods put in place to keep our facility and client assets secure.

General IT Support will cover both facilities and staff / systems that operate within them.

The IT Support position operates locally but with assistance from our headquarters in London and alongside the vision of group-level IT management.

Key Responsibilities

• Manage / support production servers, from creation of storage workspaces/volumes to their backup and archival
• Manage / support the electronic file delivery system
• Conduct inventory planning, maintenance, and operation of local onsite IT equipment
• Thoroughly maintaining accurate documentation of all workstations, Avid infrastructure, servers, switches, storage, connectivity, procedures, and policies
• Accurately diagnose and troubleshoot IT-related issues while documenting said issues in change management logs
• Install IT equipment, perform day-to-day maintenance and provide support to staff
• Participate in security audits to comply with Industry standards
• Along with the head of Technical Ops, continue with and maintain internal procedures for data I/O management, storage systems, backup and archival
• Be the relay for external CTO and VSI London IT department in handling desktop support, phone system, internet connectivity, alarm, and security systems
• Maintaining the local Media IT network of workstations
• Be informed of new equipment, best practices, and possible new services offered by our industry and market
• Attend technical seminars and conferences, as needed, to learn new skills and expand network of contacts
• Assist in budgeting of department
• Assist in the research and execution of special projects to increase productivity and quality of work
Required Skills and Experience
• Professional experience in a systems/IT support position ideally in a sound engineering / editing / studio environment
• macOS + PC expertise
• Microsoft 365
• Active Directory
• Aspera file transfer systems
• Avid Nexis, Avid Pro Tools knowledge a plus
• Cloud computing in the Media Sector
• IT and physical security compliant with industry standards
• Strong and efficient computer literacy (Word, Excel, PowerPoint, plus experience with project management, flow charting and database software)
• Strong communication skills, both written and verbal, with the ability to build good working relationships in person and remotely
• Ability to work independently and under own initiative
• Excellent organizational and time management skills, multi-tasking, planning and risk management skills and the ability to delegate responsibilities effectively
• A keen attention to detail and budgetary restraints
• Ability to work within deadlines and under pressure

Additional Information

Upon offer of employment, the individual could be subject to background checks