Account Coordinator

This is a Full Time Job

Summary:

The Account Coordinator role is an entry level position in our Client Services department. Account Coordinators are trained and mentored by Account Managers, Account Directors and the Director of Client Services in all aspects of customer service and account management. Account Coordinators are responsible for assisting and supporting the Client and for the creation of clients' physical and file-based assets, for delivery across multiple, broadcast, VOD, and internet platforms worldwide, from initiation of order, through to invoice.

Requirements
Essential Duties and Responsibilities:

Support Account teams by way of:

Track media orders throughout operations, ensuring that services are completed and signed off by their respective due dates, including daily communication with departments to confirm deadlines are on target
Creates media orders within Media Pulse
Support the preparation of orders for final invoicing
Assistance with updating client/ internal trackers and portals
Research of assets and special projects
Maintains a high level of customer service to clients
Supports Administrative department as needed with reception coverage, credit card captures, and client concierge
Perform other related duties as assigned or related to position
Education and Experience:

1+ years of post-production or media distribution experience preferred
Results oriented with strong attention to detail
Experience with organizing and managing multiple priorities
Excellent written and verbal communication skills


Qualifications:

Ability to read, write, speak and understand English
Positive, collaborative and unselfish interpersonal skills with strong verbal, written communication skills
Strong understanding of the organization's goals and objectives
Willing and able to learn, understand, and grow with the business
Team-oriented in a highly collaborative environment
Can conform to shifting priorities, demands and timelines
Flexible during times of change
Ability to present ideas in user-friendly language
Able to execute tasks in a high-pressure environment
Proficiency in Word & Excel with basic math skills
Good organizational and project coordination skills are necessary, including the ability to compile materials. Good problem -solving skills and the ability to multitask and work effectively under changing priorities and time constraints.


Skills/Abilities:

Knowledge of business and customer service and service methods
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skill in communicating effectively in writing as appropriate for the needs of the audience
The ability to work independently at tasks that require concentration
Language and communication skills to receive instructions, follow dir