Account Coordinator
Visual Data
Burbank, CAFull Time Job
Summary:
The Account Coordinator role is an entry level position in our Client Services department. Account Coordinators are trained and mentored by Account Managers, Account Directors and the Director of Client Services in all aspects of customer service and account management. Account Coordinators are responsible for assisting and supporting the Client and for the creation of clients' physical and file-based assets, for delivery across multiple, broadcast, VOD, and internet platforms worldwide, from initiation of order, through to invoice.
Requirements
Essential Duties and Responsibilities:
Support Account teams by way of:
Track media orders throughout operations, ensuring that services are completed and signed off by their respective due dates, including daily communication with departments to confirm deadlines are on target
Creates media orders within Media Pulse
Support the preparation of orders for final invoicing
Assistance with updating client/ internal trackers and portals
Research of assets and special projects
Maintains a high level of customer service to clients
Supports Administrative department as needed with reception coverage, credit card captures, and client concierge
Perform other related duties as assigned or related to position
Education and Experience:
1+ years of post-production or media distribution experience preferred
Results oriented with strong attention to detail
Experience with organizing and managing multiple priorities
Excellent written and verbal communication skills
Qualifications:
Ability to read, write, speak and understand English
Positive, collaborative and unselfish interpersonal skills with strong verbal, written communication skills
Strong understanding of the organization's goals and objectives
Willing and able to learn, understand, and grow with the business
Team-oriented in a highly collaborative environment
Can conform to shifting priorities, demands and timelines
Flexible during times of change
Ability to present ideas in user-friendly language
Able to execute tasks in a high-pressure environment
Proficiency in Word & Excel with basic math skills
Good organizational and project coordination skills are necessary, including the ability to compile materials. Good problem -solving skills and the ability to multitask and work effectively under changing priorities and time constraints.
Skills/Abilities:
Knowledge of business and customer service and service methods
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skill in communicating effectively in writing as appropriate for the needs of the audience
The ability to work independently at tasks that require concentration
Language and communication skills to receive instructions, follow dir
Additional Information
Visual Data Media Services authorizes and provides an unpaid meal period, which must be taken for at least thirty minutes and it must commence before the end of the fifth hour of employment. If a non-exempt employee works more than ten hours in one day, the employee may take a second unpaid meal period of at least thirty minutes, which may be waived by mutual consent of both the employer and employee provided the first meal period was taken as long as a Meal Break Waiver Form is on file with Human Resources. If the total work period per day is no more than six hours, the meal period may be waived by mutual consent of both the employer and employee.
Rest Breaks:
Visual Data Media Services authorizes and provides duty-free rest periods for all non-exempt employees. Rest periods consist of at least ten minutes of ''net'' rest time for each four-hour work period or a major fraction thereof. Rest periods generally occur in the middle of the work shift to the extent practicable. Rest periods are not documented in employee time records.
Work Environment:
The QC Operator position works in an office environment, utilizing a phone, computer and printed data to perform work. The office environment is typically quiet with ambient temperatures that are normally controlled by heater units or A/C units. The QC Operator often sits for long periods of time and may work in a time-sensitive environment related to client and service completion, resulting in a demanding and fast paced environment.
Accommodations:
In the event that an employee is or becomes disabled from performing one or more of the essential functions of the job, Visual Data Medial Services will engage in an interactive dialogue in a good faith attempt to identify a reasonable accommodation that permits a qualified employee to perform the essential functions of the employee's job if the requested accommodation does not result in an undue hardship to the company.
