Media Supply Chain Engineer
Visual Data Media ServicesBurbank, CA
Full Time Job
Media Supply Chain Engineer
* This is a hybrid role and is located in our Burbank, CA office * Salary range $90k-$100k.
About the role
We are looking for someone technical to manage our Production Media Asset Management, automation systems, and workflows, at our Burbank office. This individual will work as part of a global team ensuring the smooth running of the Media Supply Chain.
Areas of responsibility
Manage the global Production MAM and automation systems, including installations, upgrades, and day-to-day support via an internal ticketing system
Provide expertise in the identification and evaluation of new workflows, tools and services
Raise and track issues with vendors, providing additional information when needed, and validating solutions when provided
Create, run, and maintain scripts and test plans covering the testing of company functionality during the upgrade of internal systems
Work closely with operations management to understand use case automation opportunities
Competencies that will be assessed in this role
Have a problem-solving mind-set, with ability to research solutions, and show initiative to problem solve outside of comfort zone
Able to work independently with self-direction, or as part of a team
Good personal organizational skills, with the ability to multi-task across projects
Good interpersonal skills, with the patience to deal with non-technical users
Able to articulate opinions and facts clearly, with the ability to discuss technical issues and projects with colleagues and clients
Experience in Media Asset Management, Media workflows, automation systems and techniques
Familiar with audio and video technical specifications, codec, framerate, aspect ratio, etc.
Experience with writing scripts, BASH, Python, Ruby, etc.
Working knowledge of in APIs, Metadata, XML and XSLT
Administrator level knowledge of various operating systems
Familiar with Film and TV industry
Working knowledge of computer components
Familiar Telestream Vantage, Aspera and Signiant
Experience of help desk software
Experience in order management / ERP systems are essential.
Experience in systems administration is required.
You will have experience of collecting user stories.
Listening to user requirements, and translating them into documentation that forms the basis for configuration or developers to work from.
Writing training documentation and creating training videos.
Be a problem solver, capable of driving a user-centered approach to product discovery and development.
Interacting directly with users.
Be familiar with coding technologies and development.
Have bug testing experience and the ability to document for remediation.
Ability to priorities, manage and perform under pressure to meet deadlines.
Excellent IT skills and a good knowledge of SQL.
A learning mind-set and ability to pick up new skills
Excellent verbal communications skills. Approachable, friendly and able to build rapport.
Good written communication, able to quickly record details of problems and solutions as they arise.
Good personal organizational skills.
Good interpersonal skills.
Having a strong knowledge of Digital Supply Chain and Workflows is desirable.
Experience of Xytech's MediaPulse, JIRA and Zendesk would be advantageous
Education and Experience:
3+ years of experience as a Security Engineer or similar IT security role.
Familiarity with identity providers such as Azure AD and Okta.
Familiarity with MPA, NIST, and other security frameworks.
Experience with Windows Active Directory and GPOs.
Experience with Microsoft Intune preferred.
Experience with AWS security concepts preferred.
Experience with physical access control systems such as HID preferred.
Experience with Zero Trust concepts and architecture preferred.
Experience with organizing and managing multiple priorities.
Strong ability to work unsupervised and at a fast pace.
Excellent customer service skills.
Ability to read, write, speak and understand English.
Strong understanding of the organization's goals and objectives.
Willing and able to learn, understand, and grow with the business.
Team-oriented in a highly collaborative environment.
Can conform to shifting priorities, demands and timelines.
Flexible during times of change.
Ability to present ideas in user-friendly language.
Able to execute tasks in a high-pressure environment.
Desire to mentor and train less experienced/junior to mid-level employees.
Good organizational and project coordination skills are necessary, including the ability to compile materials.
Good problem-solving skills and the ability to multitask and work effectively under changing priorities and time constraints
Willingness to work nights, weekends, flexible hours, work on location, etc
Knowledge of business and customer service and service methods
Skill in understanding written sentences and paragraphs in work related documents
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skill in communicating effectively in writing as appropriate for the needs of the audience
The ability to work independently at tasks that require concentration
Language and communication skills to receive instructions, follow directions, and work both productively and safely
Continual computer keyboard and monitor use while sitting to perform desk-related work for extended periods of time.
International travel may be required (London and European sites)
Continual use of telephony systems to receive and convey information.
Occasional walking, grasping, reaching, bending, carrying, and lifting (up to 20 lbs.).
Position may require employee to be available to work overtime, depending on the Company service requirements.
While performing the duties of this job, the employee is regularly required to talk and hear.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
EOE STATEMENT Visual Data Media Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Visual Data have offices in London, Los Angles and Bangalore. We are heavily involved in digital media. We ingest, post, process, localize and deliver thousands of premium TV programs and films to broadcasters and high-profile video on demand platforms globally. We are also the safe custodians of our client's intellectual property, with a strong focus on Media Asset Management (MAM) technologies and media supply chain automation. Website: Apply At Employer's Site