IT Support Technician
Visual Data Media Services
Burbank, CAThis was removed by the employer on 8/9/2021 12:37:00 PM PST
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Full Time Job
We currently are searching for an IT Support Technician, in our Engineering Department, located in Burbank, California.
This role is benefits eligible, including Medical, Dental, Vision, Life Insurance, and 401K with company match. Paid vacation, sick and holidays.
Summary:
This position is responsible for supporting the day to day work within the facility, issue resolution, and interacting with other departments to ensure systems are functioning correctly.
Essential Duties and Responsibilities:
Take first call on support issues via telephone, email, instant message, and ticket system
Gather relevant details and escalate to other team members when appropriate
Troubleshoot relatively simple hardware, software, and network problems
Perform standard procedures such as password resets, telephone delegation, and software updates
Setup new user workstations
On-boarding and off-boarding of new hires
Perform installation of software on computer systems
Troubleshoot computer hardware problems and perform break/fix repairs as necessary
Monitor key technical systems and report on metrics such as warnings and alerts
Shadow members of the Engineering team to develop knowledge and experience across production technology and IT
Provide IT and software assistance to other departments as needed
Perform other related duties as assigned or related to position
Education and Experience:
1+ years of formal computer management training experience preferred
Results oriented with strong attention to detail
Experience with organizing and managing multiple priorities
Strong ability to work unsupervised and at a fast pace
Excellent customer service skills
Qualifications:
Ability to read, write, speak, and understand English
Strong understanding of the organization's goals and objectives
Willing and able to learn, understand, and grow with the business
Team-oriented in a highly collaborative environment
Can conform to shifting priorities, demands and timelines
Flexible during times of change
Ability to present ideas in user-friendly language
Able to execute tasks in a high-pressure environment
Desire to mentor and train less experienced/junior to mid-level employees
Familiarity with Microsoft Windows
Familiarity with Microsoft Office suite
Good organizational and project coordination skills are necessary, including the ability to compile materials.
Good problem-solving skills and the ability to multitask and work effectively under changing priorities and time constraints
Willingness to work nights, weekends, flexible hours, work on location, etc
Skills/Abilities:
Knowledge of business and customer service and service methods
Skill in understanding written sentences and paragraphs in work related documents
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skill in communicating effectively in writing as appropriate for the needs of the audience
The ability to work independently at tasks that require concentration
Language and communication skills to receive instructions, follow directions, and work both productively and safely
Physical Demands:
Continual computer keyboard and monitor use while sitting to perform desk-related work for extended periods of time.
Continual use of telephone system to receive and convey information
Occasional walking, grasping, reaching, bending, carrying, and lifting (up to 20 lbs.).
Position may require employee to be available to work overtime, depending on the Company service requirements.
Position may require employee to be available to work 8 hours a day and 5 days a week, depending on the Company scheduling requirements
While performing the duties of this job, the employee is regularly required to talk and hear