Digital Services Operator

This is a Full Time Job

ABOUT THE ORGANIZATION Visual Data Media Services is a global provider of end-to-end digital media supply chain services to the entertainment industry with locations in London, Burbank and Bangalore. For over 26 years, the company has supplied award-winning, quality-driven content management, distribution, localization and media services that enable customers to deliver premium content in any format for any screen or platform, anywhere in the world.

DESCRIPTION
We are excited to announce that we currently have a position open for a Digital Services Operator for our Digital Services Department, located in Burbank, California. Local Candidates only.

The position requires availability for the following: Swing shift - Mon-Fri, 8 hr per day.
This is a Benefits eligible position

Candidates must be self-motivated, with superior work ethic and ability to work to strict delivery deadlines, with minimal direct supervision. Must have the ability to review and understand technical specs as they pertain to the creation of content for digital distribution platforms.

Position Overview

The Digital Services Department encodes, transcodes and edits digital content. This position is responsible for executing the day to day work for the Digital Services Department, while ensuring accuracy and on-time completion.

Responsibilities

Receive assignments/work orders from client services
Utilizing various editing platforms and/or encoding and transcoding software, execute work orders in a timely manner
Perform quality control measures to ensure all work is accurate
Update media order systems and log all time accurately
Resolve issues either technical or deadline related, and collaborate with operational departments and client services, towards a timely resolution
Maintain company quality standards by adhering to checklists and departmental directives
Work with department manager to create and improve workflows
Represent and uphold all department policies and procedures and maintain an exceptional level of service for our customers
Participate in training, as needed
Undertake additional department duties as required


Desired Skills and Experience

3+ years of post-production or media distribution experience
Results oriented with strong attention to detail
Excellent interpersonal and both written and verbal communication skills
Strong knowledge with Encoding / Transcoding concepts and processes
Strong knowledge with creating content for Digital Distribution Platforms. i.e. - iTunes, Netflix, Amazon, Google, PlayStation, Xbox
Strong knowledge of 4K and HDR (either Dolby Vision or HDR10) and how they apply to industry specs
Must have experience with creating IMF and DCP. Candidates will be required to take a test for both.
Must have experience with Final Cut Pro 7, X and Premiere and all peripheral compression software apps; Clipster, Transkoder. Candidates will be required to take a Final Cut Pro 7 test.
Working knowledge of frame rates, aspect ratios, file types
Working knowledge of Audio, HD and SD Video Signal Flow, Physical and File Based Formats, Aspect Ratios, Frame Rates and Conversion Processes
Must have experience with conversion software/hardware such as Alchemist Platinum or Teranex
Strong multi-tasker, with experience with organizing and managing multiple priorities, while retaining comprehensive knowledge of multiple workflows
Strong ability to follow direction, work unsupervised, at a fast pace in a calm and collected manner
Ability to troubleshoot and act as a critical thinker
Familiarity with Closed Captioning and Subtitling creation and embedding
Familiarity with Telestream Vantage workflows, MacCaptions, FFMpeg, ProTools a plus


Qualifications:

Ability to read, write, speak and understand English
Knowledge of television production equipment and software is required
Knowledge of studio-based production and post production techniques required
Understanding of technical workflows is required
Positive, collaborative and unselfish interpersonal skills with strong verbal, written communication skills, including the ability to effectively convey requests and ideas to editors, graphic and audio designers, talent, etc., are required
Strong understanding of the organization's goals and objectives
Willing and able to learn, understand, and grow with the business
Team-oriented in a highly collaborative environment
Can conform to shifting priorities, demands and timelines
Flexible during times of change
Ability to present ideas in user-friendly language
Able to execute tasks in a high-pressure environment
Desire to mentor and train less experienced/junior to mid-level employees
Proficiency in Word & Excel with basic math skills
Familiarity with graphics & editing programs is a plus
Good organizational and project coordination skills are necessary, including the ability to compile materials. Good problem solving skills and the ability to multitask and work effectively under changing priorities and time constraints
Willingness to work nights, weekends, flexible hours, work on location, etc


Skills/Abilities:

Knowledge of business and customer service and service methods
Skill in understanding written sentences and paragraphs in work related documents
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skill in communicating effectively in writing as appropriate for the needs of the audience
The ability to work independently at tasks that require concentration
Language and communication skills to receive instructions, follow directions, and work both productively and safely