Director of Operations

This is a Full Time Job

LN Venues, Director of Operations - Vinyl Room Las Vegas

WHAT THIS ROLE WILL DO

I. Team Member Recruitment, Training, Development and Management Responsibilities:
• Recruitment and Training
• Development of Hourly Team Members
• Development of Vinyl Room Managers
• Discipline/Terminations
• Conflict Resolution
• Ensuring compliance with Workplace Standards
• Communication
• Floor Management Functions
• Weekly Operations call
• Weekly Recap sheets
• Dining tracking sheets
• Nightly operations reports
• Weekly Inventory

II. Ensuring Optimal Guest Experience
• Ability to give proper recognition to Vinyl Room Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience within both the Vinyl Room and House of Blues
• Ensures that all special events are executed properly, to the guest's satisfaction
• Must possess a solid understanding of the nightlife industry, promotions and industry trends
• Guest Relations & Membership Fulfillment
• Maintain all House of Blues and Vinyl Room Standards

III. Enhance Revenue/ Controlling Costs
• Ensure that Food & Beverage COGS, controllables and labor are within budgetary guidelines
• Participates in developing long and short term plans for revenue growth and cost control measures
• Ensures that P&L of unit meets or exceeds budgetary expectations
• Generate/Enhance Revenue
• Oversee Membership Renewal Process
• Create and execute nightly programming that fosters increase in guest count and incremental sales
• Execute on initiatives developed by VIP Services or sales team

IV. Vibe, Atmosphere and Maintenance within the venue
• Creates and maintains an environment of high energy vibe that fits within Vinyl Room standards
• Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.
• Manages physical plant/facility to ensure proper repair and maintenance
• Maintains Cleanliness standards at its highest
• Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.

V. Essential Personal & Interpersonal Skills
• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathically to Management and Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance a positive image
• Thinks creatively to produce new possibilities in all areas of operations
• Ability to alleviate volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the Mission and Values of the company

WHAT THIS PERSON WILL BRING

Required:
• Accountability
• Development (self and subordinates)
• Working Relationships
• Judgment
• Quality of Work
• Dependability/Reliability
• Written and verbal communication
• Manageability
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma
• Minimum of 2 years supervisory experience
• Previous experience with managing purchasing, receiving, & inventories
• Previous P&L responsibility and knowledge of accounting techniques

Preferred:
• Some college coursework completed
• 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry
• Ability to communicate in Spanish
• Point of Sales experience

Physical Demands/Working Environment:
• Work environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Ability to lift 75lbs using proper lifting techniques for liquor pulls, beer kegs, etc.
• Moderate to loud noise level in working environment
• Able to wear a radio earpiece during the scheduled shift