Manager, Account Management
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Full Time Job
ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount , Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.
The Account Management team is responsible for supporting the sales team inclusive of sales support/client development, media plan management, and revenue reconciliation. This team is also in charge of monitoring the digital advertising programs of ViacomCBS' customer base!
The Manager of Account Management is charged with overseeing and supporting a team of Account Managers who are ultimately accountable for ensuring the successful creation, management and delivery of all ad campaigns. The Manager will staff and train the Account Management team, as well as provide management support, facilitate career development and guide and motivate the team overall.
This individual will strive for optimal client satisfaction and provide top level service/support to the Sales teams. As a Manager of Account Management, we need this person to be charged with working with Sales Management and other operational team leads in helping define cross departmental efficiencies, and support ViacomCBS policy, process & procedure.
The manager should be able to work well independently and thrive in an ever-changing, fast-paced environment and have a passion for managing and developing teams. The ideal candidate should be proactive, detail oriented, extremely organized and should have advanced problem solving skills.
Responsible for leading a team of Account Managers in partnership with sales leadership
Assist Account Managers in the prioritization, management and execution of the sales cycle and account workflow.
Partner with Sales Management to ensure the team is providing the highest level of on-going support
Work closely with account team to communicate with client as needed, making recommendations and supporting campaign optimization
Proactively work with internal stakeholders to resolve any campaign execution issues
Provide strong representation & leadership for the Account Management team
Ensure fluid communication & process flow with other ViacomCBS departments
Oversee and assist account managers through revenue reconciliation process on a monthly/quarterly basis with Finance team
Interview and hire new Account Managers as needed
What you bring to the team:
Bachelor's Degree in related field
Minimum of 4 years experience in internet advertising or related field in digital
Experience managing a team
Excellent verbal and written communication skills
Quick Learner with proven ability to grow and lead a team
Strong partner communication skills with ability to work independently
Ability to manage competing priorities effectively
Strong process management and multitasking abilities
Strong analytical and creative problem solving skills
Experience with online ad serving systems
You might also have -
Experience with Salesforce applications
Prior experience as a Digital Account Manager