Application Support Manager

Full Time Job
Application Support Manager, SAP Business Suite 7

The Applications Support Manager is responsible for configuring, tuning, securing, and monitoring our core enterprise applications built upon, SAP Business Suite 7 (ECC6.0 ) with SRM, Enterprise Portal, XI, BOBJ, and Business Warehouse (BW 7.0) on Linux/Oracle systems, Windows/SQL. The Basis Senior Engineer should also be aware of basic SAP GRC processes and knowledge of Solution Manager.

The Applications Support Manager will also spend a significant amount of time working with the Application Group as well as the EDI, Database, OS, Network, Security, and Offshore Teams helping to coordinate technical activities. In addition, this role will assist in the design, implementation and support of critical SAP systems.

Responsibilities to include, but not limited to:
• Advises on methodologies and practices to manage and plan system capacity based on projected growth rate to ensure system performance remains at acceptable levels.
• Supports the development of practices and procedures to manage technologies based on ''best practice'' standards. Oversees efforts to develop technical standards to support and operate technologies within the system landscape.
• Adheres to the programming standards, naming conventions, and policies as outlined by the company.
• Help in conjunction with the Security Team to define and implement SAP authorization/security policies that permit to respond to the business and to the segregation of duties required to be in compliance with Sarbanes-Oxley.
• SAP system troubleshooting and problem solving, as well as day-to-day monitoring and administration of SAP systems
• Participate and partner with the worldwide application group to coordinate all changes to the production and development environment using formal change management process
• Perform or participate periodic reviews, audits and updates to the hosting standards, process controls and technologies.
• Provide recommendations and guidance for the tuning and optimization of our SAP landscape.
• Configure and execute SAP change control functions including the transport management system (TMS) and batch jobs management across our instances.
• Research and provide directions for SAP software corrections including SAP OSS notes and SAP support packages. Manage the SAP router configuration for SAP support.
• Support the installation and maintenance of new SAP front-end installations (SAPGUI).
• Establish operational discipline through the application of best practice policies and procedures for the SAP operations area.
• Support and train the Offshore support team and Helpdesk to perform basic operations tasks on SAP.
• Create and maintain documentation related to production batch jobs.
• Creation of client landscapes and client copies.
• Create and maintain RFC connections.
• Spool and Printer administration.
• Upgrading existing Instances and Installing new instances across all platforms.
• Help to create and apply Disaster Recovery procedures to the SAP Installations.
• Regularly exercises independent judgment and discretion. Work is performed with minimal supervision.
• May lead or guide the work of other staff engaged in similar functions.
• Oversight/management of technical resources will be determined on a by project basis.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology,
• equipment, and/or systems.
• Performs miscellaneous job-related duties as assigned.
• Able to work independently and to prioritize tasks effectively.
• Participates in 24-hour on-call rotation.
• Working understanding of Linux operating systems with regards to permissions, file systems and SAP environment variables.
• Understanding of Linux filesystem types related to SAP high availability configurations.
• Work closely with the SAP level 1 and SAP level 2 offshore support to insure SAP problems are responded to in a timely manner.
• Conduct periodic systems checks both on SAP and the operating system for unnoticed and undocumented problems and issues.
• Report and update the progress of assigned projects and tasks as required.

Basic Qualifications

• 5 years experience and strong expertise in SAP Business Suite 7 (ECC6.), BW Basis. EHP Implementation, Solman. BOBJ, EP and SRM would also be helpful.
• 5 years experience in a related position/system assisting a large and high priority client base
• 3 years’ experience in systems implementation
• Bachelor's degree in Computer Science or related technical field

Additional Qualifications

• Background in Customer Service and/or Vendor Management preferred
• Knowledge of complex security roles and profiles.
• Strong knowledge of Unix, Linux, and Windows. Unix Administration background preferred.
• Prefer strong foundational admin experience prior to SAP Basis – Unix, DB, Storage, Programming, Networks.
• Strong Knowledge of Oracle.
• Must be highly skilled and proficient in problem solving and able to follow a systematic troubleshooting approach for above mentioned systems
• Able to manage multiple projects and be capable of working in an environment where work priorities can change rapidly. Project management skills helpful.
• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization.
• A service-oriented approach, with the ability to focus on and deliver assigned tasks in a timely manner.
• Ability to work effectively in a team based environment and a demonstrated willingness to support team on all levels to get the job done.
• Desire and ability to develop professionally, both by learning from and sharing knowledge with co-workers.
• Requires relatively little support or supervision with respect to project assignment
• Is able to solve most issues and/or challenges independently