Operations Analyst
ViacomCBS
London, UKThis was removed by the employer on 9/1/2019 3:55:00 PM PST
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Full Time Job
Role: Operations Analyst
Dept: Consumer Products
Location: London, Camden Town
Contract: Fixed Term
ROLE SUMMARY
Work with the Global Consumer Products Operations team to support system user set up and Product Development needs/functions. Produce steady state system support, Issue identification and resolution, and project management activities for new functions will be key elements of this position.
WHAT IS THE ROLE
• Maintain and support the growth of online portal, our best in class Product Development workflow tool by interacting with front end users and being able to provide on-site or online support when issue arise
• Identify and help implement ways to streamline the product development process and make connections between asset and product information
• Learn and follow project management best practices to create clear schedules, documentation, and specifications.
• Monitor Help Desk Ticketing System (Zendesk) and support existing systems by creating logins, adjusting system access, and managing users.
• Assist Training Managers and Inventory Operations by identifying process improvement opportunities, monitoring data quality, and building relationships with client base.
• Deliver ad-hoc training for system processes
WHAT SKILLS DO YOU NEED
• Proven experience in an administrative or technical support role
• Strong technical skills in a database/systems environment
• Experience with consumer products or creative processes
• Ability to create clear schedules, task lists, and documentation from meeting minutes
• Thorough knowledge of MS Office Suite (Word, Excel, PowerPoint) and experience creating work products with these tools
• Extremely strong organizational skills and attention to detail is required
• Experience working in a project-oriented atmosphere or knowledge of project management methodology
WHAT ARE OUR BENEFITS
• Private Medical Insurance: You will be eligible for our full Private Medial Cover (From 3 months)
• Season Ticket Loan: We’ll pay for your season travel card up front and you can pay us back across the year
• TV Package Discount: If you subscribe for the likes of Sky and Virgin Media, we’ll get £20 off your bill
• Pension Scheme: You will be eligible for our Pension Scheme from day one, as long as you are contributing to this, we’ll top this up with a voluntary contribution from us
• Discounted Gym Membership: We offer discounts to a number of Gyms
• Discounts at Local Shops and Restaurants: Whether you need a new pair of shoes or just want something tasty for lunch, we partner with a number of local businesses to offer us a discounted rate
• Access to Reward Gateway: With heaps of discounts on everyday shops, restaurants and household suppliers
• Happy to talk flexible working!
WHAT ARE OUR VALUES
Our values, and their related behaviours, guide how we show up to work each day and help ensure that we all treat each other with respect. We want these to feel relevant to all of our employees and all parts of the business, as we believe that when these behaviours are achieved, we are the best we can be. The three values are intertwined and work together to drive the business outcomes we seek, and once combined we believe these will power our company forward.
BRAVERY
• Creativity: Push beyond the expected
• Passion: Stand up for what you believe in
• Risk-Taking: Take smart choices
EMPATHY
• Inclusion: Embrace diverse perspectives
• Collaboration: Work together as one team
• Innovation: Use insights to drive the business
HONESTY
• Trust: Assume best intentions
• Transparency: Communicate clearly and openly
• Accountability: Deliver, and own the outcome
At Viacom, we value and celebrate difference. We want to ensure that we fully represent the make-up of UK society in our workforce as well as bringing diverse perspectives to our business. We want to make sure Diversity and Inclusion are not just buzz words; we truly want to foster an authentic inclusive environment, where all employees feel that they can bring their whole selves to work.
Our recruitment Privacy Notice for Viacom entities in the EEA and Switzerland is available here.