Desktop Support Engineer
Valence Media
Beverly Hills, CAThis was removed by the employer on 5/26/2020 10:05:00 PM PST
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Full Time Job
*This is a level one Mac/PC desk support positionJOB DESCRIPTION
Valence Media is seeking a full time Helpdesk support technician providing operational support for Mac and Windows based workstations for a rapidly growing major entertainment company. Candidate must possess a 'can do' attitude with drive and initiative. Strong interpersonal and communications skills are a must. Candidate must be an analytical thinker, as this position will involve problem solving and process development. Must be able to work independently in a fast paced environment with minimal instruction and supervision. In addition to regularly scheduled hours and responsibilities, this position may periodically require availability after normal business hours.
QUALIFICATIONS
• Bachelor's Degree (IT or similar field preferred)
• Strong familiarity with Google Apps & Office 365
• Minimum 2 years experience with Mac and PC support, including deployment
• Mac and PC certification highly desirable
• Professional appearance and behavior
• Detail oriented; punctual; quick learner
• Ability to lift up to 50 lbs.
Job Duties/Skills Required
• Provide end-user support for all hardware and software in a mixed Mac and PC environment
• Serve as first point of contact for support requests
• Install applications, software updates, patches
• E-mail and phone system administration
• Setup and configure equipment for all new hires
• Monitor status of open tickets and work with other support groups to resolve issues
• Set up user accounts and security
• Document processes and configurations
• Respond to telephone calls, emails and requests for tech assistance
• Printer administration, setup and installation
• Mobile phone administration, setup and configuration
• Troubleshoot hardware issues pertaining to workstations and network equipment
• Manage Active Directory user accounts according to policies and procedures
• Document, track, and monitor tickets to ensure a timely resolution
• Experience supporting Active Directory, Google Apps, Microsoft Office
• Working knowledge of a Microsoft Active Directory-based infrastructure
• Technical experience in a mixed platform environment (Windows, Mac OS, iOS, Android)
• Experience in supporting and troubleshooting Macintosh hardware and software
• Strong Mac/PC deployment background preferred (Ghost, MDM, etc)
• Possess excellent troubleshooting experience supporting Microsoft Outlook, Excel, Word
• Knowledge and experience with Apple Remote Desktop, VNC, Teamviewer
• Troubleshooting experience supporting Adobe Creative Cloud suite
• Ability to perform hardware upgrades (memory, hard drive, etc) on all platforms
• Good knowledge of network technologies (TCP/IP, DHCP, DNS, VPN)
• Experience with Cisco based VOIP phone systems