Premium Seating Host

This is a Full Time Job



The Premium Experience Department is dedicated to providing world-class premium service and delivering unique experiences and benefits to Utah Jazz premium seating holders. The Premium Experience Host position is responsible for greeting, seating, and creating positive and professional interactions with guests throughout each pre and regular season Utah Jazz home game.

Premium Experience Host locations include: The Lexus Club, the Eide Bailly Club, the WCF Club, the Toyota Club, Courtside Suites, Corner Lounges, Loge Boxes, Suite-level bridges, Club Entrances, Level 6 Spaces, and The Courtside Club. Specific assignments will be determined by the host’s direct supervisor at the time of hire and are subject to change from event to event. Expected hours will vary depending on the Utah Jazz home game schedule and specific host location assignments.

The position is seasonal and is expected to begin mid-September of each year and continue through the last Utah Jazz home game (playoffs included). An anticipated end date will be June 30 of each year. Hosts will be expected to re-apply for the position at the conclusion of each Utah Jazz season if interested in doing so.

All full-time and part-employees of the Utah Jazz are required to be fully vaccinated (fully vaccinated is defined as two weeks since your final dose). Mandatory vaccinations support our commitment to making our workplace and public facilities as safe and welcoming as possible. Reasonable accommodations will be made for individuals who are not able to get the vaccine due to qualifying medical or religious reasons.

DUTIES & RESPONSIBILITIES:
• Be prepared and willing to work in a variety of premium areas as needed to support the team as a whole
• Exhibit a positive and happy attitude that is friendly and contagious to those around you
• Warmly welcome guests as they arrive for pre-game dinner and half-time amenities
• Be knowledgeable and familiar with the arena, premium seating locations and your specific assigned area to best assist guests
• Present yourself in a confident and professional manner in both appearance and personality
• Scan tickets to games/events
• Ensure your assigned area is properly prepared and ready for guests to arrive
• Exemplify the Utah Jazz Premium Experience High Five Principles which include: initiate contact, give a friendly smile, give a warm greeting, create solutions, and make memories
• Embrace a culture of inclusion and diversity where guests and team members feel welcomed, valued, and heard
• Enrich lives by creating winning experiences and timeless memories
• Operate with an emphasis on safety for employees, teams, and guests
• Other duties as assigned

COMPETENCIES:
• Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
• Instills trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:
• Must be available two and a half (2.5) hours before each pre, regular, and postseason Utah Jazz home game and throughout the remainder of each game
• Must be available to attend three pre-season training sessions in September/October of each year
• Must be available to work concerts and other events as needed
• Must possess and maintain excellent communication skills
• Must be able to enforce club rules in a pleasant and agreeable manner
• Must be punctual, groomed, and dressed in uniform for a professional environment

PHYSICAL DEMANDS:
• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and SEG reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.