Customer Relationship Management Specialist

This is a Full Time Job

Customer Relationship Management (CRM) Specialist

As the Customer Relationship Management (CRM) Specialist you'll take a proactive and progressive approach to maintaining and optimizing the operational strategy of our CRM system. To excel in this position, strong communication and interpersonal skills are a must, alongside a solid grasp of CRM systems, data visualization tools, and a proactive approach to problem-solving.

DUTIES & RESPONSIBILITIES:
• Oversee and provide support for day-to-day operations crucial for maintaining cross-functional initiatives across the organization.
• Offer ongoing support and assistance to users, addressing inquiries and resolving issues.
• Troubleshoot and resolve issues within the underlying system data or CRM reporting.
• Recommend improvements to system operations and processes to continually streamline operations and enhance efficiency.
• Collaborate closely with stakeholders to understand changing or new requirements and see the initiative through the research, development, testing, and implementation lifecycle.
• Create comprehensive training materials and documentation to facilitate user adoption and knowledge transfer.
• Develop and continuously refine reporting processes, ensuring accuracy, relevance, and efficiency in data analysis.

COMPETENCIES:
• Business Insight – Learns business processes to assist in implementing strategies needed to reach business goals.
• Collaborates – Works cooperatively with others across the organization to achieve shared objectives.
• Manages complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

QUALIFICATIONS:
• Bachelor's degree or equivalent experience.
• Minimum of 2 years experience with a CRM software, including configuration, customization, and administration. (Salesforce experience preferred).
• Strong communication skills with the ability to collaborate across teams and translate technical concepts to non-technical stakeholders.
• Proven problem-solving, analytical, and decision-making skills.
• Effective project management skills, with the ability to manage multiple tasks and priorities.
• Experience with KORE PSS is a plus.
• Experience with SQL is a plus.
• Experience with analytical and reporting tools such as Tableau or DOMO is a plus.

PHYSICAL DEMANDS:
• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit or stand for long periods of time.
• This person must be able to lift 20 lbs.