Tech Services Training Coordinator

This is a Full Time Job

What You Will Do

Training & User Adoption
• Creatively develop, maintain, and implement user adoption strategies to increase end-user usage and comprehension of technology.
• Manage and deliver comprehensive technology onboarding sessions for new hires, ensuring a seamless onboarding experience and immediate proficiency with core tools.
• Design and facilitate training specifically focused on AI literacy such as best practices for prompt engineering, data security, etc.
• Identify opportunities for continued education and update or create training materials to improve clarity and effectiveness.
• Plan and support the rollout and adoption of new and existing technology solutions.

Content Development & Communication
• Liaise with stakeholders to design and deliver training materials that enable end users to successfully adopt new and existing applications.
• Monitor and report on user adoption trends, feedback, and needs to drive continuous improvements.
• Ensure clear and consistent communication that aligns with behavioral change and adoption goals.

Cross-Functional Collaboration
• Partner with leadership from various departments to ensure user adoption and training strategies align with departmental OKRs and overall IT vision.
• Collaborate with Project and Product Managers on departmental projects as assigned.
• Collaborate closely with the People team to coordinate onboardings, trainings, etc.

What You Will Need
• Bachelor’s Degree in a related field or equivalent work experience.
• 2 years of experience in a corporate environment, ideally in a training role.
• Clear, innovative writing and oral communication skills.
• Strong presentation and facilitation skills with the ability to interface and creatively educate across all business groups and through all levels of the organization.
• Technical proficiency and adaptability.
• Proficiency with AI platforms and Large Language Models (LLMs), including Google Gemini, Microsoft Copilot, or similar.
• Experience administering Learning Management Systems (LMS); familiarity with EasyLlama or similar platforms is preferred.
• Experience in video creation and editing for training content using Camtasia or similar tools.
• Curiosity and passion around learning.
• Ability to effectively collaborate and influence.
• Agility to adapt to changing organizational and operational needs.
• Capacity to work independently within a fast-paced environment.
• Strong organizational and time management skills.
• Can think through the impact of organizational change to anticipate needs and communications.
• Experience with the core technologies and AI features being used; Zoom, Slack, Box, Asana, a plus.
• Experience with ServiceNow, a plus.
• Experience with mobile devices; iPhone, Android, iPad, a plus.
• Experience with both Windows and Mac operating systems, a plus.
• Project coordination or product management experience, a plus.
• Entertainment industry and/or agency experience, a plus.