Director Of Agency Operations

This is a Full Time Job

TRAILER PARK GROUP

Based in Los Angeles, Trailer Park Group (TPG) is a full-service agency specializing in content creation and entertainment marketing. By combining storytelling expertise with large-scale production resources, Trailer Park is uniquely positioned to make, market, and distribute content for its diverse client portfolio of top entertainment studios and major brands. With content creation at the center, we support our clients with strategy, creative and the latest in digital services

Mutiny is TPG’s integrated creative agency focused solely on the Gaming space, anchored by deep audience insights, integrated creative thinking, and proprietary data and strategyâ€''all backed by TPG's premium content production resources on a global scale.

POSITION SUMMARY

As a Director of Operations, you will oversee and optimize the agency’s operational processes. You will lead the implementation of initiatives that scale our operations and increase efficiencies. You will be the glue between our corporate shared services and our division’s leads to ensure day-to-day operations run smoothly while striving for continuous improvements. Your exceptional project and resource management expertise, deep understanding of ad agencies' functions, and ability to collaborate with cross-functional teams will be critical to your success in this role.

The ideal candidate is a Swiss-army knife: organized and process-driven, experienced in an operational role at an ad agency or marketing organization, and is focused on creating structured workflows that can scale. You are a solutions-oriented problem solver who is not afraid of rolling up their sleeves, designing ways of working that improve operational efficiency and boost bottom-line profitability. You’ll get to assess existing processes and their gaps and get the opportunity to make your own mark by building out scalable processes and workflows you know worked at other agencies, and use the tools/platform that you think will get the job done most efficiently.

WHAT YOU WILL DO
• Assess existing workflows, tools, and processes, and identify gaps, bottlenecks and areas for improvements.
• Develop a comprehensive operations strategy roadmap aligned with the company’s overall objectives, focusing on improving efficiency, quality and profitability.
• Foster effective cross-functional communication & partner with the Group’s Shared Services departments as well as Project Management, Account, Production, Strategy, and Creative leads in our division to implement and drive change.
• Develop scalable and standardized Standard Operating Procedures and ensure all existing and new hires are trained and up-to-speed on most recent ways of working.
• Establish strong relationships with HR, recruiting, IT, legal, finance and other divisions’ Operations Directors.
• Optimize resource allocation and resource management processes, including overseeing freelance & FTE staffing with Talent Acquisition partners, budgeting, and meeting cadence to ensure effective team utilization that meet project requirements.
• Create, implement and continuously measure formal hour tracking and financial measurement procedures to create accountability amongst teams and ensure projects, client portfolio, and agency are profitable.
• Take lead on staffing decisions and approvals supported by data to ensure current client expectations can be met profitably while also anticipating future staffing requirements to influence staffing and headcount.
• Forecast, track, and report on all client revenue and manage profitability in close partnership with Head of Account Management and President.
• Hire and train a resource manager and operations manager. Mentor, provide guidance, feedback, and professional development opportunities to foster a high-performing and motivated team.
• Partner with the operations manager on facilitating agency-wide events and experiences to build team rapport and further foster agency culture.
• Partner with TPG Facilities Manager and operations manager on office space optimizations and improvements.

WHAT YOU WILL NEED (QUALIFICATIONS):
• 7 years hands on operations experience, including operations expertise derived from an agency environment. This role requires someone acutely familiar with the nature of utilization on billable projects, understanding of creative workflow and leading teams on efficiencies in the integrated marketing space.
• Proven track record of successfully optimizing operational processes and driving efficiency in a fast-paced deadline driven environment.
• Excellent leadership and team building capabilities, with the ability to motivate and inspire a diverse team.
• Exceptional organizational and problem-solving skills, with keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to collaborate and work effectively with cross-functional teams, clients, and external partners.
• Proficiency in project management tools and software & data analysis.
• Strong understanding of business functions such as HR, Finance, Operations, Client Account Management, Project Management, etc.
• Financial experience to complement business acumen â€''knowledge of resource planning, KPI setting, etc.
• Enthusiastic, energetic and imaginative; approachable, outgoing and diplomatic

WORKING AT TRAILER PARK GROUP:

We believe that great work is only possible with great people. We want to find people who believe in our mission, vision and values and feel inspired to grow while they’re here. Our approach to flexibility is called “Work Your Way”, You have flexibility to work remotely or in the office. Work where you can do your best work.

OUR PEOPLE AND CULTURE

We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring more creativity and innovation to everything we do. We want Trailer Park Group to be one of the most rewarding places you will ever work.

At Trailer Park Group (Trailer Park, Art Machine, Dark Burn Creative, Mirada Studios, Mutiny, MXW, White Turtle Studios) we want to improve the state of our world. Each of us has a responsibility to drive equality and inclusion in our communities and workplace. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual, and we understand that inclusion is more than just diversity â€'' it’s about belonging. We celebrate the fact that everyone is unique, and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

WHAT WE OFFER

Robust benefits program, Unlimited PTO, 401k with company match, Work remotely and other perks!

PROFESSIONAL DEVELOPMENT

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer a best-in-class editor training program and opportunities to build new skills, develop as managers and leaders and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our staff have a variety of opportunities to continue to grow throughout their career.

#LI - Remote

COMPENSATION & BENEFITS:

Please note that a job offer for this position will be determined based on many f

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