Volunteer Coordinator

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

COORDINATOR, VOLUNTEERS

Reporting to the Senior Manager, Festival Services and Volunteers, the Coordinator, Volunteers will work with the Volunteer Office to prepare for the 2025 Toronto International Film Festival by overseeing the orientation, training, and scheduling efforts for the Toronto International Film Festival, including Volunteer Captains. This is a great opportunity for anyone with an interest and/or background in volunteer management, arts administration or talent acquisition.

RESPONSIBILITIES:

General
• Accurately manage database information including maintenance of Volunteer service records, schedules, performance notes and account updates
• Train and supervise seasonal Assistants, Interns and Volunteers assisting in the office

Festival Volunteer Programme
• Assist in scheduling, training and supervision of Volunteers
• Provide prompt responses to Volunteer inquiries received by email, phone and in person
• Assist with the planning, logistics and execution of all online and on-site orientation and training sessions, including leading onsite Volunteers and communicating TIFF Festival policies and information
• Assist with Orientation post-processing immediately following each session; including processing orientation attendance into database and ensuring all Commitment Agreements are accounted for
• Collaborate with internal departments to coordinate Volunteer requests and build schedules
• Assist with updating and executing training sessions for teams of TIFF staff about working with Volunteers
• Assist in creation of comprehensive in-person training session specifically for Volunteer Captains
• Assist with Volunteer onboarding, including dissemination of Volunteer t-shirts and passes
• Assist in ensuring that all Volunteers submit their headshot in the correct format.
• Assist with sharing confirmed Volunteers and headshots with Ticketing team for badge printing
• Track all Volunteer attendance, cancellations, skills, rewards, and performance
• Processing and tracking Festival paperwork (i.e. sign-in sheets, feedback forms)
• Present information at various Volunteer training sessions and prepare any related training material
• Assist department with ACE desk/lounge supervision during the Festival
• Assist Volunteer Office team with administrative tasks as requested
• Create a comfortable, inclusive and welcoming atmosphere where all staff and volunteers feel appreciated and engaged
• Complete a post mortem report at the end of the Festival and assist with post-Festival administration and database clean-up.
• Ensure all Volunteer records in the Volunteer database are up-to-date and accurate

JOB GRADE & RATE OF PAY
• Job Grade 1
• $24 /Hourly

CONTRACT DATES OR START DATE:
• June 16, 2025 - September 19, 2025

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• 4 days a week with 1 work from home day.
• Festival in-office Requirements: Full Time during Festival (September 4-14)

MINIMUM REQUIREMENTS:
• 1 or more years of proven experience working with volunteers
• 1 or more years of experience directly supervising staff, interns or co-op students
• Experience in recruitment, screening, and training of large groups of people
• Highly proficient computer skills (knowledge of Word, Excel, Gmail, Google Docs, etc.)
• Working with contact or scheduling databases (experience with an online volunteer management tool is an asset)
• Previous training in the Accessibility for Ontarians with Disabilities Act an asset
• Comfortable presenting to and engaging with large groups of volunteers and staff in a personable and professional manner
• Create a comfortable, inclusive and welcoming atmosphere where all volunteers feel appreciated
• Strong organizational skills with extreme attention to detail
• Ability to multitask, with a willingness to adapt to shifting priorities and circumstances
• Comfortable working in a fast-paced, open-concept environment
• Ability to handle confidential information in a discreet manner
• Ability to handle difficult situations and people with positive, problem-solving attitude
• Adaptable to a flexible work schedule including some evenings and weekends

HOW TO SUBMIT AN APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of May 30th, 2025

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.