Usher

This is a Full Time Job

Usher (TBLB Location)

We are currently hiring for the position of:

FESTIVAL USHER

Reporting to the Senior Manager, Cinema Operations, under the supervision of the Cinema Supervisor on duty, the Cinema Usher provides customer service to TIFF Bell Lightbox visitors.

RESPONSIBILITIES:
• Maintain a high standard of entrance-to-exit visitor servicing, assisting with the resolution of visitor issues in a timely and appropriate manner in keeping with established Visitor Experience protocol
• Maintain knowledge of TIFF Bell Lightbox, its programming, events and facilities
• Communicate instructions effectively to visitors and volunteers. Direct visitors to appropriate cinemas. Maintain orderly line-ups as directed by your supervisor
• Ensure that all visitors present a ticket before entering ticketed events or areas.
• Maintain presentation standards of lobby areas before, during and after events. Clean cinemas between screenings, collecting any debris and cleaning any spills prior to the next screening
• Assist with the set-up and strike of stanchions, coat check, t-stands, stage furniture, and tables throughout the building
• Provide support to third party events and partner festivals as required
• Receive/return items and reconcile cash receipts at Coat Check
• Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift.
• Complete assigned tasks effectively and promptly
• Ensure the safety of the visitors to TIFF Bell Lightbox (including in the event of evacuation)
• Maintain proper radio etiquette and ensure the proper care of radio devices
• Other duties as assigned

RATE OF PAY:
• $16.25/Hourly

TARGET CONTRACT DATES:
• August 14, 2023-September 18, 2023

MINIMUM REQUIREMENTS:
• Previous work experience in a Front of House role is an asset
• Proven ability to work effectively with minimal supervision
• Must be available to work each day of the Toronto International Film Festival (September 7-17, 2023)
• Must be available to work training shifts beginning the week of August 21, 2023
• Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays
• Excellent communicator with an ability to deliver information in a clear and concise manner
• May be required to lift and carry items up to 35lbs
• Position requires standing for long periods and climbing stairs. Accommodations may be provided if necessary
• CPR, First Aid, and SmartServe training are an asset
• Interest in film, non-profits, arts and culture is considered an asset
• Able to communicate fluently in English; knowledge of a second language is an asset

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of July 20, 2023.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

C andidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.