Ticketing Operations Assistant

This is a Full Time Job

We are currently hiring for the position of:

ASSISTANT - TICKETING OPERATIONS

Reporting to the Manager, Ticketing Operations, the Assistant, Ticketing Operations is primarily responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role will work with Ticketing System Administrators, the Assistant Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure our complex ticketing needs are delivered accurately and efficiently.

RESPONSIBILITIES:
• Experience with professional event ticketing and/or patron management system (Archtics and Ticketmaster experience is an asset)
• Experience in data entry/analysis an asset
• Intermediate Microsoft Excel experience
• Ability to visualize relationships between data and troubleshoot system and configuration issues
• Strong customer service skills and ability to communicate with people with various levels of technical expertise
• Keen attention to detail
• Ability to work independently and with a team
• Ability to multi-task and demonstrate strong organizational skills
• Ability to maintain efficiency while working under multiple, strict, and tight deadlines
• Other duties as assigned

START DATE:
• September 20, 2026

MINIMUM REQUIREMENTS:
• Post-Secondary Education
• 9am-5pm Monday to Friday, in person
• Participate in a shared on call schedule covering evenings and weekends
• Increased hours over the Festival period during August and September

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please submit a cover letter and resumé as one (1) PDF or Word document by July 22, 2026
• If you are an internal applicant, please coordinate with your direct manager in order to submit an internal application via ADP

CLOSING: