Senior Program & Guest Services Coordinator

This is a Full Time Job

We are currently hiring for the position of:

SENIOR COORDINATOR, PROGRAMME & GUEST SERVICES
The Senior Coordinator, Programme & Guest Services coordinates high-level guest services for major TIFF year-round screenings, festivals, and events, with a focus on developing and guiding strong process documentation and workflows. The Senior Coordinator is also responsible for providing training and support to the seasonal Programme & Guest Services team, and coordinates administrative processes for TIFF’s year-round programming operations. This position works closely with relevant teams to ensure exceptional administrative and operational support for internal and external stakeholders.

RESPONSIBILITIES:
• Developing and updating training materials and process workflows for seasonal Festival staff
• Support the onboarding and training of seasonal Film Coordinators, ensuring required levels of staff performance are met
• Supervise the official invitation process, content and materials collection, and guest coordination for films in the Official Selection
• Lead the guest coordination of major year-round programming initiatives such as Canada’s Top Ten and Next Wave Film Festival
• Provide exceptional service to both internal and external stakeholders in coordinating the attendance of TIFF programming guests, both in-person and virtually
• Coordinate guest hospitality for majority speaker events such as the In Conversation With… series, including booking travel, accommodation, ground transportation, and creating itineraries, ensuring that costs stay within budget
• Coordinate with internal departments to curate each guest’s experience, and support the programming team with hosting the guest onsite during the event
• Facilitate guest agreements, ensuring internal review and tracking signed versions
• Collect and track promotional materials for year-round programming, working closely with programming teams and liaising with film rights holders
• Support the collection of content advisories for programming and collaborate with Editorial department to flag film content for audiences
• Assist in auditing screening and event pages on TIFF.net
• Coordinate content and materials collection and guest logistics for select films in the Festival’s Official Selection lineup
• Coordinate guest logistics for other TIFF Festival events, including on-site hosting duties as required
• Provide detailed post-mortems on major Festival and year-round events
• Process department purchase orders as required
• Other coordination and administrative tasks as required

TARGET CONTRACT DATES:
• June 1 - December 31, 2026

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Minimum 3 - 5 years experience in arts and culture administration
• Understanding of Canadian and international film industries an asset
• Experience working for a film festival or large scale event an asset
• Experience working with guests and VIP talent management
• Experience booking hospitality arrangements for individuals or groups an asset
• Strong, effective and professional communicator and strong interpersonal skills
• Excellent phone manner and written communication skills, as well as a knack for relationship building
• Enthusiastic, self-motivated, and open to working in a team environment
• Strong organizational and administrative skills with extreme attention to detail, diligent record-keeping and the ability to effectively prioritize tasks
• Experience collecting detailed information from stakeholders or clients, and disseminating it to others in order to execute on the instructions
• Strong computer and data management skills, including databases, CRMs, project management tools, internet research, Microsoft Office, Google Suite
• Enjoys fast-paced, multi-tasking work environment, with a willingness to adapt to shifting priorities and circumstances
• Demonstrated mature judgment, patience, professionalism and diplomacy
• Ability for discretion and handling confidential information
• Able to handle challenging situations and people with a positive, problem-solving attitude
• Ability to both work independently and in a team environment
• Ability to maintain broad focus while attending to detail
• Commitment to diversity, inclusiveness and public accountability
• Understanding and commitment to superior client servicing
• Adaptable to a flexible work schedule including some evenings and weekends to meet deadlines, as well as fully available during Festival
• Additional language(s) an asset

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of May 22, 2026.

VACANCY:

This job posting is for an existing vacancy

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.