Noir Concierge Coordinator

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

NOIR CONCIERGE

Reporting to the Manager, Membership Experience, the Noir Coordinator is responsible for providing TIFF's top-level Noir Members support to plan their Festival experience and deliver benefits. They will implement unique servicing on the road to TIFF 50 with a focus on high-touch stewardship. As an ambassador for TIFF, they will be the face of the organization for some of our most engaged Members. TIFF Noir is an invitation-only Membership which offers premium access and servicing both during the Festival and year-round. This includes concierge ticket service, in-seat service and hooding, and invitations to private events.

RESPONSIBILITIES:
• Lead administrative responsibilities of Noir concierge servicing, including but not limited to; preparing pitch packages and gift agreements for new and renewing Members; organizing and delivering internal ticketing orders; packing and shipping couriered materials; and completing account audits.
• Deliver concierge servicing in the lead-up to TIFF 50, including personal outreach to help curate Noir Members’ schedules based on their taste and interests.
• Develop high-quality stewardship touch-points through in-person, email, and phone; and provide instruction to fellow colleagues on how to execute these points of contact with their own stakeholders.
• Support planning, purchase orders, and execution for in-person engagement initiatives, including the Festival welcome packages and on-site servicing.
• Support outreach to new and in-renewal Noir Members by email and phone to facilitate the sale of their Membership.
• When required, provide courteous & timely service to all current, new, renewing and prospective Members via email and telephone, in addition to recording responses in support of the broader Loyalty & Engagement team.
• Facilitate requests to Advancement Operations for account fixes, and list pulls, prioritizing data integrity.
• Communicate and liaise with departments including: Philanthropy, Visitor Experience, Ticketing Services, Festival/Venues Services, Industry, Corporate Partnerships (incl, Events / Hospitality) and others as required.

JOB GRADE & SALARY:
• Contract Full-Time
• $22.00 / hour

TARGET CONTRACT DATES:
• June 2 - September 14, 2025

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Experience in concierge or high-end guest services and/or;
• Experience in Customer Service environments and/or;
• Experience with donor stewardship or Membership programs;
• Service-oriented and friendly, with an ability to organize tasks and demonstrate reliable execution
• In office requirements up to 5 days per week in the lead up to the September Festival
• Must be available or flag schedule limitations during weekends in August, which may be required for support during Member ticket pre-sales and other Festival preparation tasks.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of May 9, 2025.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.