Membership Relationship Representative

This is a Full Time Job

We are currently hiring for the position of:

LOYALTY REPRESENTATIVE

Reporting to the Senior Manager, Membership Experience, the Loyalty Representative is responsible for relationship management with TIFF Members. The successful candidate will provide attentive customer service and support cultivation activity for Members & donors in the lead-up to the 2026 edition of the Festival. This role will collaborate closely with stakeholder-facing departments to deliver an exceptional experience for TIFF’s most valued public supporters.

RESPONSIBILITIES:
• Provide courteous and timely front-line customer service to all current, new, renewing and prospective Members via email, telephone, and in person.
• Participate in the facilitation of sales and stewardship activities including, but not limited to; concierge service for high-level Members; welcome package preparation; and supporter hosting at Festival screenings.
• Support additional outbound marketing activities for prospective TIFF Members and 50/50 sales via Mailchimp.
• Support additional stakeholder research and outreach including list preparation, event production, and maintaining supporter records.
• Greet, host, and check-in stakeholders at Festival events.
• Assist with data management in collaboration with Advancement Operations, including Membership processing, purchase queries, and account updates.

TARGET CONTRACT DATES:
• June 1 - September 20

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Experience in Customer Service environments and/or
• Experience with stewardship and fundraising or equivalent field
• Interest in working directly with TIFF’s Members and donors.
• Ability to learn quickly, take initiative, and ability to work both independently and as part of a team.
• Ability to multitask, prioritizing as necessary, with high attention to detail and follow-through.
• Strong interpersonal, relationship building, and communication skills with a kind and professional manner.
• Strong tact and judgment, exercising discretion and the ability to escalate stakeholder concerns to Management when needed.
• Exceptional oral and written communication skills with understanding of customer service.
• Familiarity with CRM systems (i.e. Raiser’s Edge) and/or Ticketing Systems (Archtics, Tessitura) is considered an asset

VACANCY:
• This job posting is not for an existing vacancy

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of May 1, 2026.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.