Manager, Hospitality

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

Manager, Hospitality - FT

Reporting to the Director, Event Experience & Hospitality this position is responsible for the management of our Hospitality Partnerships accounts including Hotels, Restaurants and Event Partners as well as providing support to the Event Sales team by managing incoming event inquiries.

RESPONSIBILITIES:

Shall include but not be limited to:
• Maintain partner renewal rate of 80% and an upsell rate of 15% across portfolio average as set out in the annual Performance Agreement across the portfolio
• Support meetings, idea generation, contract negotiation and management of all Hospitality Partners, including all internal TIFF meetings that require a representative of the Hospitality programme. Work with various departments throughout TIFF to implement
• Create, recommend, and oversee the development of unique and exciting promotional initiatives to enhance partners’ involvement. Bringing additional value to TIFF and the partner seasonally; with specific focus on opportunities outside of the September Festival.
• Ensure that legally binding documentation exists to reflect all mutually agreed upon terms of the partnerships, maintaining a clear and consistent paper trail of all conversations or negotiations with partners outside of the contract.
• Ensure all terms of partnership agreements are fulfilled and that the highest level of professional account service is delivered per the Partnership team Mission and Vision statements and grading model including analysis packages (“Summary Reports”) are prepared and distributed to each partner in a timely fashion (deadlines as assigned).
• Management of the Hospitality email, responding to internal and external inquiries in a timely and professional fashion (within 48 business hours)
• Successfully tracking of all internal and external requests for the Hospitality Program, including reporting, contra bookings and reservations
• Gathering and managing all contracted assets, collateral and venue information and menus from our partners
• Proactively identifying new business opportunities. Actively collaborating with each partner throughout the year.
• Supporting the Event Sales department with incoming and outgoing event inquiries
• Other duties as assigned

CONTRACT DATES:
• March 3, 2025

MINIMUM REQUIREMENTS:
• Minimum 6 years of relevant Hospitality sales experience, combined with professional team management and account relationship management
• Strong persuasive negotiating skills and ability to diplomatically work with all stakeholders.
• Customer focus (internal and external)
• Strong relationship building
• Provide innovative and imaginative solutions that mutually benefit partnerships.
• Detail-oriented and process-driven work ethic.
• Find new ways to achieve better results within the job
• Self-motivator who works independently and collaboratively as a team player.
• Natural ability to build relationships through strong interpersonal skills. Utilizing networks and contacts to make meaningful connections.
• Strong knowledge of the Entertainment District Food & Beverage and Events industries.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of Monday, January 27, 2025

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net or 416-599-8433 x2013. We strive to provide reasonable accommodations whenever requested.