Industry Services Coordinator

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

COORDINATOR, INDUSTRY SERVICES

Reporting to the Manager, Industry Services, the Coordinator will oversee the administrative process related to the Industry accreditation portfolio as well as the stewardship of the Industry audience. They will deliver the highest level of customer service while working closely with the sales and services team to ensure all attending industries are adequately prepared for the festival experience.

RESPONSIBILITIES:
• Process and troubleshoot industry registration requests in an efficient and accurate manner
• Process and troubleshoot payments including credit card transactions, invoices, wire transfers, refunds, and group payments
• Lead the creation of Industry publications including the Rights List
• Generate content and and lead the distribution process for all direct e-marketing and promotional plans for industry accreditation sales leading up to and during the festival.
• Verify Buyers for accreditation (acquisitions and distribution executives)
• Provide high-level customer service over email and phone to industry professionals
• Conduct outreach to industry partners, guilds, colleges, universities
• Lead implementation of set up and maintenance of industry online Delegate Resources in collaboration with internal production teams.
• Coordinate cross-departmental complimentary pass requests to fulfill partner, funder, and pass exchange requirements.
• Conduct weekly Financial Reconciliation as needed
• Assist in the hiring and onboarding of junior services staff, providing support with database and accreditation process training.
• Liaise with Industry Box Office staff
• Support Manager, Industry Services, with Pronto pass administration as required.
• Write a detailed post mortem

JOB GRADE & SALARY:
• Job Grade 2
• $22-24 per hour commensurate with experience.

TARGET CONTRACT DATES:
• May 20 - October 4, 2024

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Post-secondary degree/diploma (in Film, Media or related arts considered an asset)
• Minimum 1 year experience in an office environment
• Excellent organizational skills and a keen eye for detail
• Precise memory for names, positions, companies and situations
• Mature personal judgment, exhibiting a high level of professionalism and diplomacy
• Able to handle difficult situations and people with tact and professionalism
• Excellent phone manner, communication fluency and interpersonal strengths
• Advanced knowledge of Microsoft Office Suite, specifically Excel, Google Suite, and relational databases (experience with Artifax considered an asset)
• Ability to work both independently and in a team environment
• Desire and ability to take initiative and coordinate projects
• Ability to work and respond well in fast-paced and high pressure environments with a flexible schedule, including evenings and weekends
• Fluency in a second language considered an asset
• Previous festival or event planning experience considered an asset

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of May 9 , 2024

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via email only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.