Industry Services Assistant

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

ASSISTANT, INDUSTRY SERVICES

The Assistant, Industry Services will be responsible for the administrative implementation of accreditation for professionals as well as facilitating delegate experience and services in the lead-up to and during the 2024 Toronto International Film Festival.

RESPONSIBILITIES:
• Act as first point of contact for professionals provide customer service over email and phone in a courteous and efficient manner
• Process accreditation application requests in an efficient and accurate manner.
• Process and troubleshoot payments including credit card transactions, invoices, refunds, and group payments through TIFF’s e-commerce tool
• Support outreach to industry partners, guilds, colleges, and universities to cultivate new audiences and grow TIFF’s Industry activities for the Festival.
• Support transfer of data and organization to internal production teams teams managing online platforms
• Provide assistance for the timely and accurate production of industry passes
• Administratively support various initiatives across the services vertical including but not limited to, financial reporting and reconciliation, hospitality and travel support, communications,and the sorting and delivery of accreditation to professionals.
• Support administrative tasks related to complimentary passes for contractually obligated stakeholders both internal and external
• Attend weekly team meetings and contribute as needed in regards to individual tasks/portfolio
• Write a detailed post-mortem .

JOB GRADE & SALARY:
• Job Grade 1
• $20-23 per hour commensurate with experience.

TARGET CONTRACT DATES:
• June 23- September 14, 2025

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Degree in arts management, administration or commerce considered an asset
• Minimum of 3 years experience working with staff and delegating responsibilities
• Minimum 5 years’ experience in Canadian and International Industries with ability to demonstrate
• Working knowledge of domestic and international distribution, sales activities, national promotional agency networks, funding practices, co-productions and international film festivals and markets
• Exceptional business writing skills with attention to detail, including but not limited e-marketing, social media messaging and proposals.
• Demonstrative ability to listen to client feedback and adapt strategies for communication accordingly.
• Ability to speak foreign language considered an asset
• Ability to think critically and anticipate issues or opportunities and proactively propose solutions to address them.
• Ability to work well under pressure and make quick but informed decisions
• Strong accounting and financial acumen
• Ability to deliver feedback and service with a high level of tact and diplomacy when working with clients.
• Demonstrative accounting and negotiation experience required
• Adaptable to a flexible work schedule including some evenings and weekends
• This position requires being in office on a regular basis.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of May 9, 2025

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via email only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.