Ground Transportation Supervisor
Toronto International Film Festival
Toronto, ONThis is a Full Time Job
We are currently hiring for the position of:
AIRPORT GREETER SUPERVISOR (4 Positions)
Reporting to the Manager, Ground Transportation, the Airport Greeter Supervisor will oversee the guest arrivals at the airport, ensuring Festival guests connect with their designated ground transportation. This position oversees Volunteers and indirectly supervises Festival Drivers. This is a customer service role exclusively located at Toronto Pearson International Airport.
RESPONSIBILITIES:
• Ensure that all guests designated for pick up are greeted by a Volunteer, and escorted to their arranged ground transportation
• Dispatch Festival Drivers and hired limo/taxis from the airport
• Liaise with Manager, Ground Transportation and Coordinators to obtain daily airport transfer schedules, and disseminate information, changes, and delays to Volunteers and Festival Drivers
• Supervise the Volunteer Captains and all Volunteers working at the airport
• Execute the highest service standards, policies, and procedures for TIFF
• Provide a detailed post-mortem report
• Other duties as assigned
NOTE - this position may involve extended hours during the Festival, September 10th - 20th.
TARGET CONTRACT DATES:
• Monday, August 17 - Friday, September 25, 2025
WORK LOCATION:
• Toronto Pearson International Airport - 6301 Silver Dart Drive, Mississauga, ON L5P 1B2
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
MINIMUM REQUIREMENTS:
• Education & Experience
• Experience in a high-level customer service role, with a focus in hospitality and/or tourism
• Experience supervising volunteers
• Previous experience with live, multi-day events (ex. Festivals, tournaments, expos, Games, etc.)
• Skills
• Ability to function as an effective team member, demonstrating initiative in a fast-paced, high volume environment, adapting to changing guest needs and managing competing priorities
• Effective and professional communicator and strong interpersonal skills
• Demonstrated mature judgment, patience, and discretion
• Ability to work with competing priorities, distractions, and interruptions
• Fluency in multiple languages considered an asset
• Knowledge of local traffic routes, roads, hotels, and international airports and airlines is an asset
• Effort
• Maintain focus, initiative, and positive attitude during busy periods, as well as periods of waiting
• Adhering to a predetermined airport transfer schedule, while ensuring ad-hoc and ASAP transfers are facilitated
• Ability to stand for long periods of time
• Reliable transportation to get to and from the airport each day
• Adaptable to a flexible work schedule including early mornings, evenings, and weekends
• Able to commit to mandatory training in August (TBD), and the operational Festival dates for Ground Transportation (September 9 - 20)
• Working Conditions & Physical Requirements:
• Hours and Setting:
• Shifts will take place at Toronto Pearson International Airport during Festival
• Potential for long hours during Festival
• Strong weekend availability
• Strong flexibility for morning, afternoon, and evening
• Working in a very busy, crowded, sometimes loud open public area for several hours, mostly while standing
• Environmental hazards:
• Noise
• Interaction with many different individuals and groups arriving on incoming flights
• Dealing with difficult partners, festival attendees and other stakeholders
• May encounter groups of fans awaiting arriving talent
• Monotony:
• Job will go through very busy periods, and periods of waiting around and being on-site and ready
HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of FRIDAY, JULY 3, 2026 .
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
Please send any questions via email only to careers@tiff.net.
Salary/Benefits
CAD $19.60 /hour CAD
Additional Information
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds at TIFF Lightbox. Our mission is to transform the way people see the world through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity, and fairness by removing physical, social, and economic barriers to participation. We acknowledge the land we are on, which is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee, and we are grateful to work on this land.
