Ground Transportation Coordinator

This is a Full Time Job

We are currently hiring for the position of:

COORDINATOR, GROUND TRANSPORTATION (Events)

Reporting to the Manager, Ground Transportation, the Coordinator, Ground Transportation (Events) will facilitate the successful airport transfers (pick ups and drop offs) of Festival guests through the planning and execution of ground transportation itineraries. This position will indirectly supervise Volunteers, Airport Greeter Supervisors, and Festival Drivers.

RESPONSIBILITIES:

Shall include but not be limited to:
• Planning and Coordination
• Utilize a relational database (Artifax) to record and obtain information about guest itineraries and requirements for ground transportation
• Ensure that all guest ground transportation information is accurately captured in the relational database
• Liaise with TIFF departments and industry stakeholders to obtain and confirm guest requirements for ground transportation
• Schedule transportation with airport limo/taxi service
• Maintain and distribute daily airport transfers schedules to airport team
• Support Manager, Ground Transportation with projects and deliverables
• In Office Production and Execution
• Answering and managing calls to the Ground Transportation Hotline; assisting in problem solving and conveying time sensitive information
• Communicate airport transfer details to Airport Greeter Supervisors, Festival Drivers, and Volunteers, and dispatching Festival Drivers
• Coordinate VIP and non-standard ground transportation
• Track and accommodate last minute or unscheduled airport transfers of guests
• Execute the highest service standards, policies, and procedures for TIFF
• Post-Festival
• Contribute to daily Festival reports and provide a detailed post-mortem report
• Other duties as assigned

NOTE – this position may involve extended hours during the operational period of the Ground Transportation team prior to and during the festival.

• Job Grade 2

TARGET CONTRACT DATES:
• Monday, August 17 - Tuesday, September 22, 2026

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Pre-Festival Office Requirements: Full Time, including the Labour Day long weekend (Saturday, September 5th 2026 - Monday, September 7, 2026)
• Festival Office Requirements: Full Time, including both weekends during the Festival

MINIMUM REQUIREMENTS:
• Education & Experience
• Demonstrated experience in large, multi-day events (ex. festivals, tournaments, expos, Games, etc.)
• Exceptional and demonstrated background in hospitality or client services
• Previous experience in ground transportation and/or guest logistics is an asset
• University degree, college diploma or equivalent work experience
• Holds a G class license, preferred
• Skills
• Proficiency with Microsoft Office, Google suite, and relational databases (experience with Artifax considered an asset)
• Excellent organizational skills with exceptional attention to detail and numerical aptitude
• Strong organizational skills and the ability to identify and manage competing priorities
• Understanding of, comfortable with, and commitment to superior client servicing in person, online, and over the phone
• Ability to think critically and anticipate issues and proactively propose and execute solutions to address them
• Ability to work both independently and in a team environment
• Fluency in multiple languages considered an asset
• Knowledge of traffic routes, local roads, hotels, international airports and airlines is an asset
• Effort
• Mental effort:
• Ability to learn quickly, work effectively and accurately, and respond well in fast-paced and high pressure environments
• Comfortable and flexible with working beyond set shift hours in order to meet operational demands during the operational period of the Ground Transportation team including early mornings, evenings, and weekend.
• Physical effort:
• Sitting at a desk and working on a computer for several hours at a time
• Working Conditions & Physical Requirements:
• Hours and setting:
• Working in an office environment and on a computer for several hours prior to and during Festival; a few opportunities to visit the onsite environment (airports) may occur during Festival
• Long hours leading up to and during festival
• Strong weekend availability
• Strong flexibility for evening
• Physical Hazards:
• Operating a motor vehicle (Possibility of driving a sedan, SUV, van, or luxury SUV)
• Environmental hazards (during Festival):
• Multiple competing priorities and demands
• Dealing with difficult partners, festival attendees and other stakeholders

VACANCY:
• This job posting is for an existing vacancy

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of FRIDAY, JULY 3, 2026 .

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via email only to careers@tiff.net.