Delegate Experience Coordinator

This is a Full Time Job

TIFF: The Market

We are currently hiring for the position of:

Coordinator, Delegate Experience (2 positions)
Reporting to the Manager, Delegate Experience & Submissions, the Coordinator supports the delivery of TIFF: The Market’s delegate experience and Creative Development Programme applicant journey. The role assists in coordinating administrative workflows and managing front-facing communication channels that support participants from application through to on-site engagement.

The Coordinator acts as a primary point of contact for applicant and delegate inquiries, supporting submissions administration, payment troubleshooting, and the execution of established processes and timelines. Working within a high-volume, time-sensitive environment, the role coordinates across internal teams to support aligned service delivery, contributes to training and operational readiness, and surfaces participant needs and process gaps to support ongoing experience optimization.

RESPONSIBILITIES:

Submissions Administration & Inquiry Management
• Act as a primary point of contact for applicant inquiries related to creative development programmes and initiatives, participating in a shared inbox and professionally service requests with professionalism and efficiency
• Provide front line support to applicants navigating submission requirements and platform use, including basic troubleshooting and payment-related inquiries
• Support the administrative coordination of submissions, supporting data organization, application tracking and routine escalations to Market Programming teams as required
• Assist in the delivery of key submissions cycle communications and support reporting for leadership

Attendee Inquiry Management
• Support the Market’s general inquiries inbox as a centralized intake point, ensuring timely triage and routing of cross-vertical inquiries to appropriate teams
• Respond to delegate and participant inquiries, ensuring clear, accurate and consistent communication aligned with established service standards
• Identify and escalate complex or sensitive inquiries as needed, supporting an accessible and inclusive participant experience

Attendee Experience Coordination
• Coordinate the collection and consolidation of information from internal teams to support the development of training materials and frontline resources.
• Support readiness and accuracy of attendees facing communications and materials leading up to the Market
• Assist in maintaining consistency across participant touchpoints, both physical and digital by ensuring information is up to date and aligned across channels

Cross-Functional Integrations & Operations
• Coordinate with internal Market and Festival teams to support aligned customer journeys, attendee facing processes and service delivery where possible
• Support timely delivery of participation pathways and onsite experience materials for volunteers and internal teams
• Collaborate with digital team to support implementation and functionality of attendee facing systems
• Surface participant feedback, recurring issues and process gaps to support ongoing operational improvements
• Support development of audience surveying and reporting materials.

JOB GRADE & SALARY:
• $24 per hour

TARGET CONTRACT DATES:
• May 19 - September 24, 2026

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• 2–3 years’ experience in customer service, stakeholder-facing environments, or event/festival environments
• Experience managing high-volume communications or external stakeholders
• Experience with writing, copy-editing or editorial review is considered an asset.
• Experience within film, festival, entertainment or industry-facing environments is considered an asset.
• Strong operational, organizational, and process-management capabilities across multiple workflows and systems.
• Demonstrated ability to monitor revenue-adjacent portfolios, interpret performance data, and provide practical operational recommendations.
• Sound judgement and professionalism when managing both applicant and delegate issues, escalations, and policy enforcement.
• Strong interpersonal and communication skills when working with filmmakers and film professionals, industry professionals, partners, and internal teams.
• Ability to work effectively under pressure with competing priorities and tight deadlines.
• Additional language proficiency is considered a strong asset.

VACANCY:
• This job posting is for an existing vacancy.

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Friday May 8th, 2026.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.