Coordinator, Ground Transportation

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

COORDINATOR, GROUND TRANSPORTATION (EVENTS)

Reporting to the Manager, Ground Transportation, the Coordinator, Ground Transportation (Events) will facilitate the successful pick-up and drop-off of Festival guests through the planning and execution of ground transportation itineraries. This position will indirectly supervise volunteers, Airport Greeter Supervisors, and Festival Drivers.

RESPONSIBILITIES:
• Utilize internal database to record and obtain information about guest itineraries and requirements for ground transportation
• Ensure that all guest ground transportation information is accurately captured in the database
• Liaise with TIFF departments to obtain and confirm guest requirements for ground transportation
• Liaise with industry stakeholders as needed
• Answering and managing stakeholder calls through Transportation Hotline; assisting in problem solving and conveying time sensitive information
• Assist with communicating schedule and airport shifts to Airport Greeter Supervisors, Festival Drivers, and volunteers
• Assist with scheduling drivers and coordinating VIP and non-standard ground transportation
• Assist with scheduling transportation with airport limo/taxi service
• Maintain and distribute daily schedules to airport team
• Track and accommodate last minute or unscheduled transfers of guests
• Support Manager, Ground Transportation with projects and deliverables
• Contribute to daily Festival reports and provide a detailed post-mortem report
• Execute the highest service standards, policies, and procedures for TIFF
• Other duties as assigned

JOB GRADE & SALARY:
• $24.00 /Hourly

TARGET CONTRACT DATES:
• August 12 - September 17, 2024

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival, including weekends

MINIMUM REQUIREMENTS:
• Previous experience with live, multi-day events and/or festivals
• Previous experience in ground transportation, travel, and/or hospitality is an asset
• Excellent organizational skills with extreme attention to detail and numerical aptitude
• Exceptional and demonstrated background in customer service - over the phone, online, and in person
• Proficiency with Microsoft Office, Google suite, and CRM programs
• Ability to work effectively and accurately under pressure and facing deadlines
• Understanding and commitment to superior client servicing
• Fluency in multiple languages considered an asset
• Knowledge of traffic routes, local roads, hotels, and airports is an asset
• Hold a G class license, preferred
• Adaptable to a flexible work schedule including early mornings, evenings, and weekends

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of JUNE 28, 2024 .

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via email only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.