Coordinator, Advancement Operations

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

COORDINATOR, ADVANCEMENT OPERATIONS

Reporting to the Manager, Advancement Operations, the Coordinator is responsible for ongoing data entry, gift administration and reporting, and coordination of data and records.

The Coordinator supports the Advancement Operations team by maintaining and processing revenue data, extracting and reporting data for multiple campaign initiatives, and liaising between back-office operations and front-facing staff.

RESPONSIBILITIES:

Shall include but not be limited to:
• Maintaining integrity of Advancement data in Ticketing and CRM systems (Archtics and Raiser’s Edge)
• Recording and processing daily account transactions including: building membership records, redemption of membership vouchers, and various requests from the membership or customer relations teams
• Building gift records in Raiser’s Edge for donations to Advancement revenue streams, including: online donations, third-party disbursements, invoice payments, and others
• Gathering missing information from members and donors when needed to support data integrity and/or operational requirements
• Regular auditing of intra- and cross-system data
• Providing support within Advancement Operations and across the wider Advancement department
• Support in the processing of 3-4 annual giving campaigns as well as monthly and one-off membership offers
• Troubleshooting and answering questions for the wider Advancement team on issues related to the Advancement CRMs and data, tax receipts, operational needs, and other deliverables
• Report Generation
• Produce ad-hoc lists as needed for department communications and campaign analysis
• Create and update revenue reports by extracting, cleaning, and analyzing data from Raiser’s Edge
• Tax receipt generation for TIFF donors
• Auditing and issuing tax receipts for eligible donations
• Awareness of TIFF best practices and CRA standards
• Compliance with required rules and guidelines
• AFP Donor Bill of Rights and AFP Code of Ethical Principles and Standards
• PCI (Payment Card Industry) regulations
• TIFF and HR policies and guidelines

JOB GRADE & SALARY:
• Job Grade 2
• $50,000

TARGET START DATE:
• November 18, 2024

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:

Education & Experience
• Direct experience using CRM software such as Raiser’s Edge, Tessitura, Salesforce, etc.
• Experience with ticketing software such as Archtics, Titan, etc.
• Direct experience with database data entry and Microsoft Excel
• Experience in the definition, documentation, and reporting of philanthropic or membership campaigns is an asset
• Previous experience in an administration or operations role, or a position that liaises with multiple departments, is an asset
• An understanding of non-profit organisations’ communication tools and responsibilities is an asset

Skills
• Passion for data management and organizational effectiveness
• Excellent attention to detail, including across multiple systems
• Excellent organizational and time-management skills
• Strong database or data entry skills
• Strong understanding of the importance of precise and accurate data
• Strong critical thinking and troubleshooting abilities
• Commitment to professional feedback and development
• Adaptable to a flexible work schedule including occasional evenings and weekends

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of MONDAY, OCTOBER 7, 2024

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.