Concessions Supervisor

This is a Full Time Job

We are currently hiring for the position of:

Concessions Supervisor – Varda

Reporting to the Senior Manager, Visitor Experience Operations, the part-time position of Concessions Supervisor – Varda is proactive in maintaining excellent customer service for the patrons of TIFF Lightbox in accordance with the policies and procedures of the Visitor Experience Department. The Concession Supervisor – Varda provides direction and support for the part-time team and is responsible for all aspects of day-to-day operations in Varda

RESPONSIBILITIES:
• Proactively maintains excellent customer service for visitors of TIFF Lightbox in accordance with the service measures of the Visitor Experience department. Addresses visitor concerns in a timely manner and offers solutions when possible
• Monitors the performance of Concessions Stand Leads – Varda and suggests opportunities for improvement. Supervises the training of new staff as needed
• Works with management to develop and improve protocols for opening, closing, merchandising, and cleaning protocols. Ensures staff are following these protocols
• Works with management to plan inventory levels. Receives stock deliveries and ensures accurate inputting into the point-of-sale system
• Works with management to develop and improve cash handling procedures. Ensures staff are following these protocols
• Preparation of timely and accurate reports
• Liaising with internal teams to prepare special event orders
• Sell food and beverage in Varda
• Sell alcoholic beverages while maintaining established TIFF alcohol sales protocol
• Operation of point-of-sale system to reconcile transactions and maintain an accurate cash till
• Ensure cleanliness of food service and storage areas with adherence to food sanitation standards
• Maintain knowledge of TIFF Lightbox, its programming, events, and facilities.
• Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift
• Other duties as assigned

• Permanent Part-Time

TARGET CONTRACT DATES:
• May 18, 2026

WORK LOCATION:
• 350 King Street West, Toronto, ON M5V 3X5
• Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival
• Must be available to work each day of the Toronto International Film Festival in September as well as each training day
• Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays

MINIMUM REQUIREMENTS:
• Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival
• Must be available to work each day of the Toronto International Film Festival in September as well as each training day
• Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays
• Previous barista experience and ability to prepare exceptional coffee is an asset
• Previous experience preparing and serving cocktails is an asset
• Previous experience supervising staff is an asset. Especially in a food service setting
• Previous experience managing inventory is an asset
• Previous experience with food preparation is an asset
• Previous experience with a point-of-sale system and cash handling is an asset
• Must hold a valid Ontario Smart Serve certificate
• Proven ability to work effectively with minimal supervision
• May be required to lift and carry items up to 35lbs
• Able to communicate fluently in English; knowledge of a second language is an asset.
• CPR and First Aid training are an asset
• Interest in film, non-profits, arts and culture is considered an asset

VACANCY:
• This job posting is for an existing vacancy

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Sunday May 3rd, 2026.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.