Assistant Manager, Visitor Experience Ops

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

ASSISTANT MANAGER, VISITOR EXPERIENCE OPERATIONS

Reporting to the Senior Manager, Visitor Experience Operations, the Assistant Manager, Visitor Experience Operations supports the daily operations of the TIFF Bell Lightbox. The Assistant Manager will liaise with internal TIFF teams to ensure events and operations are planned appropriately and ensure the staff at the cinemas, concessions, and Varda Lounge are prepared and able to execute as planned. The Assistant Manager ensures customer service standards are maintained, addresses immediate issues, and is an escalation point for the staff as needed.

RESPONSIBILITIES:
• Ensures customer service standards of the TIFF Bell Lightbox are being maintained and suggests opportunities for improvement. Coaches, supports, and holds staff accountable to these standards
• Leads the on-site escalation procedures at TIFF Bell Lightbox. Addresses immediate issues in the moment where possible and escalates major issues to management as needed
• Supports the planning of daily operations and events by attending key departmental and production meetings and liaising with internal TIFF teams. Ensures Visitor Experience Operations staff are prepared and able to execute events as planned. Works alongside internal TIFF teams to successfully execute daily events and evaluate the operations at post-event meetings
• Will assist in the development of policies and procedures for the opening of the Varda Lounge. Will ensure staff are trained and maintaining standards for both the opening and ongoing operations of the lounge
• Assists with the hiring and training of Festival staff
• Assists with the planning of TIFF Bell Lightbox operations during the Festival and is an onsite Cinemas Operations management representative during this time
• Assists with administration including preparing daily reports, concessions inventory ordering, invoicing, and cost of goods tracking

JOB GRADE & SALARY:
• Job Grade 2
• $50,000 - $68,000/ Annually

TARGET START DATE:
• July 31, 2023

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in office requirements (can vary depending on department & role requirements):
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Previous experience in a managerial or supervisory role; preferably 2 years in a venue, theatre, cinema, or events-based operation
• Experience in customer service is essential
• Experience managing or supervising a part-time staff is an asset
• Experience managing or supervising a unionized staff is an asset
• Experience with food handling and alcohol sales is an asset. Knowledge of coffee and cocktails would be prioritized
• CPR, First Aid, Smart Serve training, and Food Handler Certificate are an asset
• Excellent written and verbal communication skills
• Proven ability to meet deadlines
• Adaptable to a flexible work schedule including regular evenings and weekends
• This position requires being in office on a regular basis

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of MONDAY, JULY 7 2023

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.