Airport Services Supervisor

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

AIRPORT GREETER SUPERVISOR (4 Positions)

Reporting to the Manager, Ground Transportation, the Airport Greeter Supervisor will oversee the guest arrivals at the airport, ensuring Festival guests connect with their designated ground transportation. This position oversees Volunteers and indirectly supervises Festival Drivers. This is a customer service role exclusively located at Toronto Pearson International Airport.

RESPONSIBILITIES:
• Ensure that all guests designated for pick up are greeted by a Volunteer, and escorted to their arranged ground transportation
• Dispatch Festival Drivers and hired limo/taxis from the airport
• Liaise with Manager, Ground Transportation and Coordinators to obtain daily airport transfer schedules, and disseminate information, changes, and delays to Volunteers and Festival Drivers
• Supervise the Volunteer Captains and all Volunteers working at the airport
• Execute the highest service standards, policies, and procedures for TIFF
• Provide a detailed post-mortem report
• Other duties as assigned

JOB GRADE & SALARY:
• $19.60 /Hourly

TARGET CONTRACT DATES:
• Monday, August 11 - Friday, September 19, 2025

WORK LOCATION:
• Toronto Pearson International Airport - 6301 Silver Dart Drive, Mississauga, ON L5P 1B2
• Office Location: 350 King Street West, Toronto, ON M5V 3X5

MINIMUM REQUIREMENTS:

Education & Experience
• Experience in a high-level customer service role, with a focus in hospitality and/or tourism
• Experience supervising volunteers
• Previous experience with live, multi-day events and/or festivals

Skills
• Ability to function as an effective team member, demonstrating initiative in a fast-paced, high volume environment, adapting to changing guest needs and managing competing priorities
• Effective and professional communicator and strong interpersonal skills
• Demonstrated mature judgment, patience, and discretion
• Ability to work with competing priorities, distractions, and interruptions
• Fluency in multiple languages considered an asset
• Knowledge of local traffic routes, roads, hotels, and international airports and airlines is an asset

Effort
• Maintain focus, initiative, and positive attitude during busy periods, as well as periods of waiting
• Adhering to a predetermined airport transfer schedule, while ensuring ad-hoc and ASAP transfers are facilitated
• Ability to stand for long periods of time
• Reliable transportation to get to and from the airport each day
• Adaptable to a flexible work schedule including early mornings, evenings, and weekends
• Able to commit to mandatory training in August, and Festival dates (September 4 - 14)

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of FRIDAY, JULY 4, 2025 .

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via email only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.