Paid Intern - Technology Support

This is a Part Time Paid Internship


INTERNSHIP DESCRIPTION – Technology Support Intern

Location: (Multiple Locations Available)

Division: Ticketmaster US

Line Manager: Regional Area Manager

Contract Terms: Fall Semester, 20-25 hours per week (Part-Time), Requires some evenings & weekends.

THE TEAM

The Field Operations Technology team is solutions-driven and focused on providing high-levels of client satisfaction, technical support, installation services, and maintaining client relationships to ensure their key business objectives are met utilizing Ticketmaster products/platforms.

THE JOB

Ticketmaster is in search of a highly motivated, organized and most importantly, enthusiastic individual who is interested in working within the heart of the live entertainment industry and being exposed to clients as varied as concerts, professional sports teams, university athletics, and performing arts.

As a Ticketmaster Technology Support intern, you can expect to develop operational and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry. This position is on the Field Operations Technology team within Ticketmaster, and will be focused primarily on the day to day support of technology and operational aspects of our wide client base.

WHAT YOU WILL BE LEARNING

BUSINESS MANAGEMENT
• Develop a client centric mentality.
• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Shadow and assist at during certain client events to understand the inner operations of a venue.

TECHNOLOGY
• Gain experience troubleshooting network and hardware issues.
• Experience managing technology assets, product records, and customer contacts.
• Exposure to software, network, and hardware installations & upgrades for client sites including wireless access points, switches, access control, and bridges.
• Become familiar with ticketing software programs.
• Other duties as assigned.

OPERATIONS
• Understand the needs of small & large clients, and why they are different or similar.
• Develop & observe presentation skills.
• Learn operational/metric tracking techniques.
• Understand the necessity of detailed product analytics.
• Develop competencies in planning management.
• Work with our clients and staff to develop strong communication skills.
• Major event support, to include assisting with venue access control.

PERSONAL DEVELOPMENT
• Develop planning, organizational and time management skills.
• Increase knowledge of computer skills and technology.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Currently enrolled in an accredited college, university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• A degree in Sports/Event Management is preferred.
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum work schedule of 20 hours per week and a maximum of 40 hours per week with some availability to work evenings, weekends and holidays are required.
• Must be willing to submit to a background investigation.
• A detail-oriented individual.
• Eager to learn and be proactive with new tasks.
• The ability to conduct yourself in a professional matter at all times.
• The ability to learn and absorb at a fast pace.
• High proficiency in MS Office, particularly Excel.

What will you gain from the internship at Ticketmaster:

Practical Experience: Apply your knowledge to real projects to develop your professional understanding.

Skill Development: Enhance technical, communication, and teamwork skills for future career success.

Networking: Connect with industry professionals and build valuable relationships.

Resume Boost: Add practical experience to your resume, giving you a competitive edge in the job market.

Professional Development: Access workshops and training sessions to support your growth.

Feedback and Evaluation: Receive constructive feedback for continuous improvement.

Company Exposure: Explore our organizational culture and understand our values and expectations.

Job Placement Potential: Successful interns may be considered for future employment opportunities.

Due to high volume of applications, please apply before Friday, July 12th, 2024.

LIFE AT TICKETMASTER

Ticketmaster is the world's largest ticket marketplace and a proud part of Live Nation Entertainment.

Our mission is to connect fans with the events they love. We do that with industry-leading technology, best-in-class service and a can-do attitude right around the world.

If you're as passionate about live entertainment as we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know we have more success as a team.

Integrity – We represent thousands of partners in the industry, and we do so with the highest standards possible.

Belonging - We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We believe in creating an equitable workforce; guaranteeing the fair treatment, opportunity, and advancement of everyone who works here. We are constantly striving to identify and eliminate the barriers that prevent the full participation of some groups. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. We will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position in California is:

$18.00 USD Hourly

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Tr

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