Account Specialist

This is a Full Time Job

ACCOUNT SPECIALIST

Location: Remote in the US

Division: Ticketmaster NA – Global Sales Operations

Line Manager: Director, Client Analytics

Contract Terms: Permanent, 40 hours per week

THE TEAM

THE JOB

The Account Specialist will provide dedicated account management support to the LiveAnalytics business unit of LNE. The individual will work closely with Client Support Directors, Client Development Directors and key clients across live entertainment and sport to deliver and integrate LiveAnalytics products into client business practices and platforms. The individual will play an important role in supporting the company's growth by ensuring delivery of high-value, monetized research to end-clients and continually evaluating and improving the application of LiveAnalytics data at client sites. The individual will manage all aspects of post-delivery client relationships, with an eye towards building strong reference accounts.

This role will also be highly focused on making our business more efficient through optimizing Salesforce, Accounting and Billing, and Project Management systems.

WHAT YOU WILL BE DOING
• Provide exceptional client pre- and post sales support including data extraction, data delivery, training, implementation and consulting. Work closely with sales on presales support and with sales on ensuring client renewals.
• Build and delivery of basic LiveAnalytics products.
• Pitching, scoping, and implementation of LiveAnalytics products with clients.
• Strive to ensure client satisfaction with LiveAnalytics products & services.
• Participation in all client-facing and internal project meetings and presentations.
• Optimize, manage, and maintain Salesforce opportunities and reports, invoicing and billing, and ongoing team project management.
• Consulting with client on best practices for integration of LiveAnalytics products into business operations.
• Develop a body of knowledge, case studies, collateral, user guides, best practices, etc by consulting and working closely with clients as they implement LiveA products and data sets. These will cover integration, workflow, marketing, sales campaigns, marketing campaigns, etc.
• Tracking and monitoring use and success of LiveAnalytics products at client sites.
• Provide ongoing training and client support to optimize product utilization.
• Maintaining clear lines of communication about project status with Segment leads, CDDs, CSSs and other client contacts.
• Work closely with LiveA production team and broader TM (technology team, CSSs, Archtics consultants, etc) to improve processes, turnaround times, streamline operations, create automation as well as highlight and recommend new product and marketing ideas for LiveA.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Minimum of 2+ years business experience in the sports and entertainment landscape
• Basic understanding of SQL and Databricks
• Understanding of the ticketing and live event industry
• The ability to effectively interact with and present to clients and colleagues across the executive, mid-manager and day-to-day operations levels in a professional, service-oriented manner
• Proven ability to evaluate reports and data, identify trends and make effective strategic & tactical recommendations based on business intelligence
• Strong competence in Microsoft Office products
• Bachelor's degree or equivalent experience
• Up to 15% travel may be required

YOU (Behavioral Skills)
• Polished presentation skills, including the ability to clearly articulate & simplify complex information
• Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry
• Must be capable of managing multiple projects simultaneously
• Effective, professional written and oral communication skills