Dispatcher - Daily

This is a Full Time Job

Dispatcher (Security) - Daily

Imagine a career with an organization that brings smiles to millions every day. Imagine working with people whose passion for what they do is simply indescribable. We are The Walt Disney Company, live with a rich legacy of innovation, entertainment, and lifelong memories. With our vast array of both businesses and professionals, you'll have the opportunity to join a team that's beloved around the world, and to find out how it feels to love what you do. We invite you to discover for yourself why a career with Disney is the opportunity you've been looking for.

The Global Security Communications Center (GSCC) Dispatcher position reports to the GSCC Supervisor. GSCC Dispatchers share responsibility for communicating and executing strategies related to the safety, security and protection of enterprise personnel and assets.

The GSCC is responsible for emergency and non-emergency security system monitoring, incoming call mitigation, event personnel activation and dispatching and event driven global notification services on a 24 hours a day, 7 days a week. In an emergency situation, the GSCC directs and coordinates Disney enterprise assistance and support by providing technical and advisory assistance for the performance of essential operational services; the issuance of warnings of risks and hazards, dissemination of employee information, as well as being the central communication point for the enterprise.

Personnel who work in the GSCC must be able to exercise critical thinking and sound judgment to facilitate communications and solutions to impacted Disney personnel and their impacted business leadership; communicate accurately and efficiently with the highest level executives of TWDC; problem solve a variety of potential hazards and crisis to ensure effective warnings are communicated and personnel coordinated to aid in a variety of hazards globally for TWDC.

This is a union role covered by a collective bargaining agreement and a Part Time role with up to 29 hours a week.

This is a union position working up to 29 hours
Shift options are: 3:00pm to 11:30pm OR 6.30pm-2.30am
Must be available on Saturdays, Sundays and Tuesdays for 8 hour shifts

Responsibilities

• Maintain awareness of lock and unlock protocols for various locations
• Answer all phone calls, helping customers through to completion of their problem of local security issues
• Answer radio calls and dispatch with a clear and professional demeanor.
• Properly format visitor requests to enter into the management system
• Maintain awareness of and rotate duties through both Glendale and Burbank properties
• Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and door management systems locally
• Produce local daily activity logs
• Maintain knowledge of Unified Incident Command Team activation protocols
• Maintain awareness of lock and unlock protocols for various locations
• Answer all phone calls, helping customers through to completion of their problem of local security issues
• Answer radio calls and dispatch with a clear and professional demeanor.
• Properly format visitor requests to enter into the management system
• Maintain awareness of and rotate duties through both Glendale and Burbank properties
• Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and door management systems locally
• Produce local daily activity logs
• Maintain knowledge of Unified Incident Command Team activation protocols

Basic Qualifications

• Manage multiple phone calls and radio channels
• Dispatch security, fire and medical resources experience
• Experience with incident management software
• Commitment to strong customer service mindset at all times
• Check email in a timely manner
• Positive attitude and team player mentality

Preferred Qualifications

• Dispatching, Security, Call Center or Communications Center Experience
• basic Microsoft outlook skills and experience

Additional Information:

This position is with Walt Disney Pictures, an equal opportunity employer