Operations Services Representative

This is a Full Time Job


Operations Services Representative (OPEIU)

This position falls within the jurisdiction of the OPEIU collective bargaining agreement.

Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.

Responsibilities
(including but not limited to):
• Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
• Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
• Data entry of customer service work orders, close-outs and filing
• Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
• Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
• Prioritize and dispatch service orders to appropriate departments and outside vendors
• Administer general information to customers

The requirements include:
• Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
• Excellent verbal and written communication skills
• Proven proactive problem-solving skills
• Proven judgment and patience in challenging situations
• Proven ability to multi-task and prioritize effectively in a fast-paced environment
• Detail oriented individual
• Ability to retain information
• Working knowledge of Microsoft Word, Microsoft Access
• 3-5 years applicable Customer Service experience
• Flexible work schedule; department coverage requires availability from 5:00am – 5:30pm; subject to change based on business needs
• All other duties, as assigned

This is a union position under the Office and Professional Employees International Union (OPEIU).

The hiring range for this position in California is $20.99 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.