Operations & Projects Manager

This is a Full Time Job


About the Role & Team

We are looking for an Operations & Projects Manager to join our Contract Management team on a 12-month Fixed-Term contract!

The Operations and Projects Manager will lead departmental projects, manage day to day systems and drive the operational metrics for the contract licensing process across EMEA.

This role will offer visibility and influence at the senior leadership level, with responsibility for escalating operational issues and recommending strategic improvements around contract issuance processes. Additionally, the Manager will develop and deliver training programs for third-party supplier staff, ensuring comprehensive knowledge, consistency and accuracy in the contract issuance process.

What You Will Do

Contract operations:
• Oversee and drive the development of comprehensive training programs for third party supplier staff, ensuring consistency and accuracy in contract management activities, including data entry of commercial and financial deal points, reviewing contract requests for policy compliance and data accuracy, validating required approvals, drafting and issuing legal documentation and partnering with our DCP Legal team on specialised contract language.
• Act as the primary point of contact for resolving complex licensing queries or issues, ensuring timely solutions and seamless communication across internal and external stakeholders.
• Lead internal audits of contracts and amendments to ensure compliance with company policies and quality assurance standard. Identify opportunities for process improvements and drive corrective actions where necessary.

Metrics:
• Run and analyse weekly metrics reports, supporting the business to reduce the numbers around contract issuance. Identifying bottlenecks, delays in process, escalating to business heads when required.
• Own the development of KPI performance dashboards that deliver key insights to drive data informed decision making and optimising resource allocation.

Stakeholders:
• Build relationships with key business stakeholders across all DCP departments.
• Partner with Senior Manager on monthly meetings with Senior stakeholders across DCP.
• Collaborate with key stakeholders to support new licensing models and re-engineer current processes.
• Partner with stakeholders to measure business performance and influence change across DCP.
• Lead the design and delivery of training programmes to drive consistency and raise licensing knowledge across DCP.

Systems:
• Identify and implement effective system changes across all our licensing systems (CLM, Fusion, MDM and MicroStrategy) to support business operations.
• Oversee and prioritise User Accepting Testing activities, ensuring system enhancements for EMEA are delivered to the scope and requirements.
• Act as the business lead for system issue resolution, ensuring alignment between operational needs and IT response priorities.
• Partner with other regions to share best practices on the systems we use.
• Oversee system management of all our EMEA contract templates, dynamic inclusions.

Projects and Process Management:
• Lead and drive contractual and licensing projects to enhance and improve processes and systems across the business.
• Define project performance standards, track progress and generate reports for Senior Management.
• Develop and implements a 'best in class' project management training program, including tracking tools, to standardise best practices across teams and ensure consistent project success.
• Evaluate and optimise current business processes, identifying areas for continuous improvement to drive operational efficiency across the following areas:
• Contract Issuance
• Reporting and business metrics
• Systems suite optimisation
• Technology integration
• Document management
• Internal processes

Required Qualifications & Skills
• Extensive experience working in a finance/contract/business administration role.
• Experience of delivering large and wide scale projects.
• Strong project management skills, with the ability to effectively plan, execute and monitor projects.
• Experience navigating in a complex matrix environment, collaborating across teams and functions.
• Proven ability to influence and align stakeholders at all levels.
• Leading successful change initiatives.
• Credibility and confidence in dealing with senior stakeholders.
• Excellent presentation skills, with the ability to share complex data into clear and compelling narratives for diverse audiences.
• Proactive in challenging the status quo and identifying opportunities for improvement.

Qualifications and Training:
• Strong academics background, preferably in a Business, Operations or Project field, with a focus on problem solving and analytical thinking.
• Advanced proficiency in Microsoft Word, Excel and PowerPoint for creating reports and presentations.
• Project Management training

Personal Skills:
• Planning and prioritisation skills
• Strategic vision and execution
• Results driven and performance focused
• Process improvement and optimisation
• Solutions-oriented
• Adaptive to change
• Time Management
• Excellent interpersonal and communication skills
• Proficiency in decision-making and analytical thinking