Global HR Operations Associate

This is a Full Time Job


The Global HR Operations team is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.

Responsibilities:

This role is responsible for providing excellent customer service by administering accurate processing of HR transactions in accordance with various segment HR policies and practices. This requires the ability to synthesize information, engage with necessary HR functional partners to understand requirements, pay implications and apply policy variation to each unique transaction. The scope of work includes interacting with employees, stakeholders, and handling process escalations and/or requests from GHRO Regional Managers as needed.

HR Transactions
• Conduct routine transactions specific to the role following the standard operating guidelines while providing excellent customer service.
• Research and resolve issues according to defined scope
• Complete other transactions as assigned when hiring volume varies
• Ensure data accuracy, reliability, security and completeness
• Apply current Federal/State/Local Laws and policies in the completion of tasks
• Ensure all internal control procedures are performed as required
• Maintain accurate documentation related to job
• Issue Management
• Recognize and escalate client issues

Process Improvement
• Identify and escalate opportunities to improve and align existing processes
• Participate in systems testing as needed

Basic Qualifications:

• Demonstrated ability to multi task and prioritize/handle competing priorities in a fast paced environment within a dynamic organization positioned to expand scope and opportunity
• Demonstrated excellence in customer service
• Strong verbal and written communication skills
• Comfort and aptitude utilizing keyboards with speed and accuracy
• Demonstrated ability to handle confidential information
• Demonstrated strong ability to build relationships internally and externally
• Demonstrated problem solving skills
• Self-motivated to take initiative and ownership on issues and manage to resolution
• Demonstrated proficiency in Microsoft Office
• Preferred proficiency in people management systems (SAP, PeopleSoft, WorkDay, etc.) and ability to adapt to new technology (i.e. Service Now, Kenexa)
• Ability to be flexible with work schedule, evenings and/or weekends, in the event work becomes critical to the operation
• Previous experience in an operations environment

Preferred Qualifications:

• Demonstrated proficiencies in Microsoft Suite, including Outlook and Excel
• Demonstrated knowledge and familiarity with SAP (ELE/Payroll), Kenexa, ServiceNow, eDocs, Kenexa, WorkDay, Sharepoint

Required Education

• High School Diploma or equivalent

Preferred Education

• Associate's or Bachelor's Degree

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Human Resources Strategies and Services, LLC, which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Human Resources Strategies and Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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