Assistant Manager
The Walt Disney Company
San Francisco, CAThis was removed by the employer on 11/25/2019 12:50:00 PM PST
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Full Time Job
Job Summary:
The Lucasfilm Store Assistant Manager purpose is to create and promote a wonderful customer service experience through their friendly and helpful demeanor and strong merchandising skills. They assist and guide all types of customers, from corporate and entertainment VIP's to family members of personal guests, through our selection of exclusive and licensed merchandise. In addition to great customer service the Assistant Manager is highly organized in performing their daily back office responsibilities and are timely and accurate when producing reports. Overall, the Assistant Manager is one of the most visible representatives of the company that interacts with the employees and guests on a daily basis.
The Assistant Store Manager will lead the day-to-day operations of the Store ensuring that the Guest, both internal and external, has ''The Best Retail Experience in the World''. This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, salaried non-exempt position.
Responsibilities:
• Serves as Leader on Duty to coach and motivate Employees while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses
• Considers impact of actions on individual, team and the organization
• Supports the recruitment, retention and development of a diverse range of talented people
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
• Supports an environment that encourages creative thinking and supports risk taking
• Holds self and others accountable to high performance standards while providing Guests with memorable experiences
• Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans
• Understands and drives appropriate metrics to assess business performance
• Manages time, projects, processes and resources to produce desired outcomes
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Ability to communicate effectively with all levels, even under pressure
• Demonstrate ability to give basic direction and feedback to Employees and function in a collaborative team environment
• Proven ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Must maintain a professional appearance and adhere to Lucasfilm store grooming guidelines
• Work with manager to create sales promotions and email blast to promote Store merchandise
• Assist in weekly cycle counts to insure accurate inventory controls
• Receiving and tagging merchandise using accepted industry standards for accurate inventory controls
• Responsible for daily close, and prepares daily, weekly, and monthly sales reports for finance.
• Responsible for stocking, merchandising, straightening, cleaning, warehousing, sales, fulfillment of on-line orders, crew gear distribution and customer service.
Basic Qualifications:
• Job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder
• Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, special visits, Crew Gear distributions and events.
• Must be able to submit verification of legal right to work in the United States
• Must be at least 18 years of age
Preferred Qualifications:
• Two to four years' experience in specialty retail
• Comfortable storytelling in front of large groups of people
Required Education
High School Diploma or equivalent
Preferred Education
College Degree or equivalent
About Lucasfilm:
Lucasfilm is a global leader in film, television and digital entertainment production. In addition to its motion-picture and television production, the company's activities include visual effects, audio post-production and cutting-edge digital animation, interactive entertainment software, and the management of the global merchandising activities for its entertainment properties including the legendary STAR WARS and INDIANA JONES franchises. Lucasfilm Ltd. is headquartered in northern California.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company, which is part of a business segment we call Lucasfilm.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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