General Manager

This is a Full Time Job

THE JOB

This role requires a leader oriented towards operational excellence, who can balance strategic planning with hands-on venue management. You'll work closely with internal teams, suppliers, and external promoters to maximise revenue opportunities, oversee food & beverage operations, maintain and update facility infrastructure and ensure compliance with all licensing and statutory requirements. If you have a passion for live music and a proven track record in venue management, we want to hear from you!

WHAT THIS ROLE WILL DO

Venue Operations & Team Leadership

-Oversee the effective operation of The Union Event Center, ensuring all events are commercially maximised and statutory duties are met.
-Proactively identify operational gaps or emerging challenges and implement solutions before they impact artist, patron, or promoter experience.
-Manage all venue teams, including full-time staff, casual event staff, and contractors.
-Act as a hands-on leader during events, empowering teams to execute effectively while keeping big-picture standards in focus.
-Ensure high standards of customer service and patron experience.
-Oversee food & beverage operations to maximise profitability and service quality.
-Develop clear processes, training materials, and SOPs that allow day-to-day operations to run smoothly.
-Serve as the venue's central point of accountability, ensuring consistency in execution across departments, events, and teams.

Strategic Planning & Business Growth

-Develop and implement annual business plans in collaboration with the Venue Owner.
-Work with external promoters and private event teams to maximize venue utilisation and event revenue.
-Drive the venue's commercial growth by designing and implementing scalable systems, creative event programming, and operational innovations.
-Coordinate supplier and sponsorship relationships.

Financial & Compliance Management

-Ensure financial targets are met, including AFP (Ancillary Per Fan) revenue goals.
-Manage budgets, including operating and capital expenditure, and oversee financial reporting.
-Ensure all licensing, OH&S, and risk management obligations are met.
-Ensure all alcohol service operations are fully compliant with Utah's Department of Alcoholic Beverage Services (UDABS) regulations, including licensing, service protocols, and staff training.
-Monitor and manage lease compliance, asset maintenance, and statutory requirements.

Facility Management & Infrastructure

-Oversee the long-term upkeep and performance of all building systems, ensuring the venue remains safe, functional, and presentation-ready for all events.
-Manage vendor relationships and service contracts for cleaning, security systems, waste management, technical maintenance providers and others as needed.
-Plan and oversee capital improvement projects, ensuring upgrades are delivered on time, within budget, and aligned with long-term business goals.
-Ensure the venue meets all accessibility standards and remains inclusive and functional for all patrons, artists and staff.

Required Skills and Experience:

-Minimum 2 years of experience in venue management (required).
-Strong understanding of the live entertainment and venue industry.
-Proven ability to lead independently in a fast-paced, high-volume event environment with minimal oversight.
-Demonstrated knowledge of or experience navigating Utah's liquor laws and regulatory environment related to alcohol service in a venue setting.
-Proven track record of creating and implementing operational systems or SOPs that improve efficiency, consistency, and scalability across teams or departments.
-Excellent staff and contractor management skills.
-Strong knowledge of OH&S, risk assessment, and licensing requirements.
-Ability to work under pressure, meet deadlines, and solve problems proactively.
-Strong verbal and written communication skills.
-Financial acumen, with experience managing budgets and reporting.
-Understanding of food & beverage management within a venue setting.
-Passion for live music and the entertainment industry.
-Ability to work weekends and late nights as needed based on show schedules.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
The Union Event Center strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.