Summer Intern - Operations & Guest Services

This is a Part Time Unpaid Internship

The Operations & Guest Services Intern will assist in identifying and providing solutions to real-time customer experience opportunities in an administrative setting and at the venue during select events. The ideal candidate has strong customer service experience and a familiarity with the Mann performance schedule. Working closely with both the Programming and Administrative Departments, this role will provide a hands-on learning opportunity to those looking for theater operations and hospitality experience.

Primary Responsibilities:
• Help manage incoming phone calls and provide outstanding customer service both over the phone and in person during Mann events
• Assist in the coordination and execution of assigned Mann Center concerts, events, and meetings
• Manage the Crescendo reservation process via Formstack
• Act as front-of-house contact and greeter for the Crescendo Restaurant on nights when the restaurant is open
• Provide office management support, which includes supply management, calendar oversight, conference room scheduling, mail distribution, and check processing
• Assist with the creation of meeting and travel materials
• Online research and data entry as needed
• Other duties as assigned

Requirements:
• Proficiency in Microsoft Office Suite, especially Excel and Outlook preferred
• Excellent interpersonal, problem-solving, and organizational skills
• Experience interacting with patrons both in person and via phone while maintaining a calm, friendly demeanor
• Excellent calendar and time management skills
• A self-starter with the ability to work independently and as part of team
• Reliable transportation to and from the Mann's administrative offices and venue

This internship includes a $1,000 stipend, half of which is paid at the halfway point (on or around July 18th) and the other half upon completion of the internship (on or around September 5th). In order to trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 32 to 35 hours per week
• May 31st through August 31st (though availability earlier in May and during September is preferred)

Interns will work primarily at the Mann's offices located in Center City Philadelphia, with event support on nights and weekends at the venue in West Philadelphia. The Mann is happy to provide documentation for college or university credit, though current enrollment is not required.

The Mann Center for the Performing Arts is a non-profit organization, located in Philadelphia's beautiful Fairmount Park, continues its rich tradition as the greater Philadelphia region's premier outdoor cultural arts center. The Mann's executive offices are located on the Avenue of the Arts in Center City, Philadelphia.

It is the policy of the Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.