Digital Advertising Client Success Manager

This is a Full Time Job

The Hollywood Reporter is hiring a dynamic Digital Client Success Manager for our Los Angeles office within the Account Management/Client Success team. This role operates in a fast-paced environment focused on delivering strategic and impactful advertising solutions that directly support THR’s revenue growth.

As the primary liaison between internal teams and external stakeholders (clients, agencies, and third-party vendors), the position oversees full campaign execution from pre-sale through post-sale, ensuring seamless delivery of sold advertising campaigns.

The ideal candidate is a proactive self-starter with a strategic mindset and a passion for driving innovation in the media space. This individual will fully immerse themselves in client campaigns, act as an internal advocate, and consistently work to exceed client goals. Essential qualifications include strong experience across web, mobile, social, video, and podcast advertising. The candidate should be highly skilled in analyzing data, translating insights, and clearly communicating campaign performance metrics to internal and external stakeholders. A strong interest in the entertainment industry, curiosity to learn, and motivation to contribute to team and business growth are key to success in this high-visibility role.

Key Functions and Responsibilities:
• Act as the primary contact for key strategic media accounts, managing relationships across clients, agencies, and third-party vendors while driving THR’s business growth
• Oversee full campaign execution from pre-sale through post-sale, ensuring accurate setup, smooth workflow, and on-time delivery
• Partner with Sales and Marketing to develop strategic media solutions, contribute to brainstorms, and support new business and upsell opportunities
• Collaborate cross-functionally (Sales, Marketing, Events, Ad Ops, Editorial) to execute campaigns and drive innovation aligned with evolving client and industry needs
• Apply deep expertise across THR ad products to recommend solutions aligned with client objectives and campaign strategy
• Build and manage media plans, establish KPIs, and continuously monitor, optimize, and report on campaign performance against goals
• Lead campaign kickoff meetings, manage insertion orders, and oversee execution across internal and external systems
• Manage campaign reporting and billing processes, including performance insights, analytics, and coordination with finance for accurate invoicing

Required Skills
• 2-3 years of experience at a publisher, media, or creative agency managing digital advertising strategy, campaign execution, and client relationships (preferred)
• Strong client-facing experience, with the ability to present, communicate clearly and tailor messaging to different audiences
• Proven ability to manage complex campaigns, analyze performance data, and translate insights into strategic recommendations and success stories
• Experience collaborating cross-functionally to develop solutions that meet client goals and support long-term growth
• Proficiency in campaign reporting, performance monitoring, and working with Ad Operations teams to ensure delivery and optimization
• Familiarity and prior experience using key tools and platforms (PowerPoint, Excel, Google Workspace, Keynote, Salesforce, JIRA, Prisma, Airtable, and DoubleClick products; plus comScore, Google Analytics, DoubleVerify, IAS, and social platforms a plus)
• Highly organized, detail-oriented, and able to manage multiple priorities, meet tight deadlines, and deliver polished, client-ready materials
• Proactive, solution-oriented team player with strong communication skills, strategic thinking, and flexibility to work in a fast-paced environment, including occasional after-hours support.

As THR values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture.

If you have more or less experience than specified on this job posting, please apply and list your salary expectations.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).