Guest Experience Ambassador

This is a Part Time Job

Campground Fan Ambassador - The Gorge Amp.

WHO ARE WE?

At The Gorge, that global scale meets a uniquely demanding local operation. Our events require coordination across venue operations, campgrounds, parking, guest services, safety teams, and production—all in a large, outdoor environment with long show days and high expectations.

WHY WORK AT THE GORGE?

Working at The Gorge means being part of a team that delivers world-class live music experiences in one of the most breathtaking natural settings in the industry. Our staff play a direct role in keeping guests safe, informed, and welcomed—from the moment they arrive through the end of the night.

Live music is what brings us together—but professionalism, accountability, and teamwork are what make The Gorge successful.

THE JOB

The Fan Ambassador is a front-line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, wayfinding, and proactive support to enhance the overall campground experience.

Key Responsibilities:
• Serve as a friendly and approachable point of contact for all campground guests
• Greet guests upon arrival and throughout the campground with a positive attitude
• Provide accurate information regarding campground rules, amenities, schedules, and event details
• Assist with wayfinding and directing guests to campsites, facilities, and key locations
• Proactively walk assigned areas to engage with guests and identify needs or concerns
• Monitor campground areas for safety, cleanliness, and compliance with campground policies
• De-escalate minor guest concerns and escalate issues to supervisors when necessary
• Support campground operations as needed, including light cleaning, restocking, or assisting other teams
• Encourage a respectful, inclusive, and fun environment for all guests

Qualifications:
• Strong customer service and communication skills
• Friendly, outgoing, and approachable demeanor
• Ability to remain calm and professional in high-energy or stressful situations
• Reliable, punctual, and team-oriented
• Comfortable working outdoors in varying weather conditions
• Ability to stand and walk for extended periods of time

Preferred Skills
• Previous experience in customer service, hospitality, or events
• Experience handling guest concerns or conflict resolution
• Knowledge of the campground or event environment

Work Environment:
• Outdoor setting with high guest interaction
• Fast-paced, high-energy environment during events
• May include evenings, weekends, and holidays

Physical Requirements:
• Ability to walk long distances across campground terrain
• Ability to lift up to 25 lbs occasionally
• Must be able to work in outdoor weather conditions (heat, wind, dust, etc.)

Key Expectations:
• Represent campground leadership with professionalism and positivity
• Lead by example in guest service and teamwork
• Uphold campground policies while maintaining a guest-first mindset


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified.