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Desktop Support Technician
The Gersh Agency
Beverly Hills, CA
Uh oh, this posting was removed on 10/17/2022 1:06:00 PM PST
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The IT Desktop Support Specialist II is responsible for providing top-notch remote & onsite technical support to employees of The Gersh Agency, Inc. in our LA Office and virtually for our NY Office or home workers. This includes performing the configuration, installation, and upgrading of both software and hardware for user desktops, laptops, and mobile devices. You'll also have the opportunity to dabble with networking and security, video conferencing, Microsoft software administration, building and supporting virtual environments, Cloud migrations, SaaS services, and just about anything else that is cool and IT-related. This position has the potential to become an IT Systems Engineer position in the future.
Excellent customer service and problem-solving skills are essential in this position. Support includes troubleshooting and maintaining personal computers, software, printers and associated peripherals, mobile devices, Office 365 SaaS management, Citrix SaaS Management, Active Directory, custom internal applications, video conferencing systems, and more. You must be a self-starter who requires minimal direct supervision that can handle just about everything and anything user support related that may come up.
Primary duties
Install, troubleshoot, service, and repair desktops, laptops, mobile devices, and related software, telephones, cables, and connectors
Responsible for day-to-day logging, tracking and resolving of customer reported IT problems, concerns or requests
Replace, upgrade, maintain, and document hardware and software systems
Must be familiar with a variety of IT best practices, concepts, and procedures
This position is considered ''essential personnel'' and is required to report to work during emergencies, after hours, special closings, and as required to properly maintain the systems
Proactively research and review new, innovative technical solutions that will help build better, faster, and more awesome IT support
Order, receive and inventory equipment and software
A service-oriented attitude with excellent interpersonal, oral, and written skills is required
Perform other duties as assigned
Required Knowledge and Skills
· Deep technical experience supporting both Windows and Mac hardware and software on desktop and Laptop computing platforms
Experience with Windows 10 OS, Microsoft Office365, and the Microsoft Office 2016 suite, and Apple/MacOS
· Excellent troubleshooting abilities with the insatiable desire to find better ways to resolve problems
Experience supporting Video Conferencing and collaboration systems
Knowledge of Citrix App and Desktops a plus
Knowledge and experience supporting Avaya Telephone system a plus
· Basic knowledge of LAN's, WAN's, WLAN's, and basic network security
· Anti-Virus and Anti-Spam product knowledge
· Backup and data protection product knowledge
· Strong verbal and written communication skills
· Experience entering and tracking work using a ticketing system.
· Team player, flexible and a collaborative personality, and ability to work independently
· Strong Customer Service skills with a passion for client satisfaction an absolute must
Qualification Requirements:
· Minimum of an Associate Degree in Information Technology, Information Systems or equivalent combination of education and experience required
· 2+ years of experience providing IT support service at Tier II or above
· Demonstrated ability to absorb and appropriately apply technical knowledge in a structured manner to complex end-user problems, often involving the interaction of hardware, software, and networks
Experience installing and troubleshooting software, as well as imaging new desktops and laptops
· Understanding of important operating system and network concepts such as group policy, computer hardware/drivers, and client server communications
· Strong customer service orientation; good written and verbal communication skills and attention to detail and accuracy
· Available for working after hours and weekends as required
· Entertainment Industry experience highly preferred
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Agency/Management Category
Browse the IS/IT Category
Search for Desktop Support Technician jobs in Beverly Hills-CA
The IT Desktop Support Specialist II is responsible for providing top-notch remote & onsite technical support to employees of The Gersh Agency, Inc. in our LA Office and virtually for our NY Office or home workers. This includes performing the configuration, installation, and upgrading of both software and hardware for user desktops, laptops, and mobile devices. You'll also have the opportunity to dabble with networking and security, video conferencing, Microsoft software administration, building and supporting virtual environments, Cloud migrations, SaaS services, and just about anything else that is cool and IT-related. This position has the potential to become an IT Systems Engineer position in the future.
Excellent customer service and problem-solving skills are essential in this position. Support includes troubleshooting and maintaining personal computers, software, printers and associated peripherals, mobile devices, Office 365 SaaS management, Citrix SaaS Management, Active Directory, custom internal applications, video conferencing systems, and more. You must be a self-starter who requires minimal direct supervision that can handle just about everything and anything user support related that may come up.
Primary duties
Install, troubleshoot, service, and repair desktops, laptops, mobile devices, and related software, telephones, cables, and connectors
Responsible for day-to-day logging, tracking and resolving of customer reported IT problems, concerns or requests
Replace, upgrade, maintain, and document hardware and software systems
Must be familiar with a variety of IT best practices, concepts, and procedures
This position is considered ''essential personnel'' and is required to report to work during emergencies, after hours, special closings, and as required to properly maintain the systems
Proactively research and review new, innovative technical solutions that will help build better, faster, and more awesome IT support
Order, receive and inventory equipment and software
A service-oriented attitude with excellent interpersonal, oral, and written skills is required
Perform other duties as assigned
Required Knowledge and Skills
· Deep technical experience supporting both Windows and Mac hardware and software on desktop and Laptop computing platforms
Experience with Windows 10 OS, Microsoft Office365, and the Microsoft Office 2016 suite, and Apple/MacOS
· Excellent troubleshooting abilities with the insatiable desire to find better ways to resolve problems
Experience supporting Video Conferencing and collaboration systems
Knowledge of Citrix App and Desktops a plus
Knowledge and experience supporting Avaya Telephone system a plus
· Basic knowledge of LAN's, WAN's, WLAN's, and basic network security
· Anti-Virus and Anti-Spam product knowledge
· Backup and data protection product knowledge
· Strong verbal and written communication skills
· Experience entering and tracking work using a ticketing system.
· Team player, flexible and a collaborative personality, and ability to work independently
· Strong Customer Service skills with a passion for client satisfaction an absolute must
Qualification Requirements:
· Minimum of an Associate Degree in Information Technology, Information Systems or equivalent combination of education and experience required
· 2+ years of experience providing IT support service at Tier II or above
· Demonstrated ability to absorb and appropriately apply technical knowledge in a structured manner to complex end-user problems, often involving the interaction of hardware, software, and networks
Experience installing and troubleshooting software, as well as imaging new desktops and laptops
· Understanding of important operating system and network concepts such as group policy, computer hardware/drivers, and client server communications
· Strong customer service orientation; good written and verbal communication skills and attention to detail and accuracy
· Available for working after hours and weekends as required
· Entertainment Industry experience highly preferred
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