Coordinator, Premium Services
Texas Rangers
Arlington, TXThis was removed by the employer on 5/26/2021 7:23:00 AM PST
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Full Time Job
Coordinator I, Premium Services
Position: Coordinator, Premium Services
Reports To: Director, Suites & Premium Services
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Responsibilities:
• Assists in all departmental duties
• Coordinates & hires concierge and game day services staff
• Trains concierge staff to Texas Rangers Premium Service Level
• Staffs concierges for all premium areas, suite levels, clubs, and pre-game meetings
• Coordinates with the guest relations office and security department with onboarding all staff
• Coordinates with Guest Services department on game day services and premium training for Guest Services Representatives
• Approves payroll for all concierge
• Handles maintenance requests for suites and premium service areas
• Coordinates merchandise deliveries in the suites and premium clubs
• Helps create and implement new in game experiences for Globe Life Field
• Helps sales team in servicing premium seats accounts under contract
• Coordinates pre-game meetings and assigns pre-game meetings to other premium services staff
• Generates contracts and invoices for meeting spaces
• Assists with the ordering of food and beverage for pre-game meeting spaces
• Creates training material for premium services area and suites
• Helps department proof sales, suites, and hospitality area collateral
• Coordinates with marketing on updating and creating collateral and policies
• Works game days and non-game day events
• Checks on clients on game day and non-game day events for any issues that may arise
• Assists department with any special events throughout the year
• Works with accounting to properly code invoices for premium services department
• Manages the wristband and stamp supply for the premium clubs in Globe Life Field
• Orders access materials for the premium clubs in Globe Life Field
• Coordinates with the IT department on ticket scanners for the concierge in the premium clubs
• Answers the Premium Services, Founders Lounge and direct phone lines as needed
• Assists in answering the Premium Services email address
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!