Digital Content Specialist

This is a Full Time Job

The Digital Content & Platform Specialist supports the operational readiness, monitoring, QA, and incident response for Tennis Channel's live events & VOD across its digital ecosystem, including our owned apps, FAST channels, and distribution to partner platforms such as Amazon, Roku, Apple TV, and Fubo. This role goes beyond monitoring: Specialists are expected to build deep fluency in our Content Management System and publishing workflows, know our tournament schedules and content inside and out as the backbone of daily work.

Specialists act as first responders when something goes wrong - detecting, triaging, and resolving incidents at Tier 1, escalating when needed, and communicating impact quickly and clearly to stakeholders. Equally important is the proactive half of the role: verifying streams, schedules, metadata, and partner feeds ahead of all matches and major tournaments, catching issues before they become visible to a subscriber or partner, and feeding recurring pain points back to Product and Engineering as a trusted partner rather than a downstream customer. This is an opportunity to help operate - and help shape - a team that is moving from reactive stream-watching to a higher-value role that protects revenue, viewer trust, and the platforms we serve.

Digital Content & Platform Specialists work on-site in our Santa Monica, CA office, on a rotating schedule - ''following the tournaments'' - that includes nights, weekends, swing shifts, and occasional holidays.

In this role, you will:
• Actively monitor all delivery platforms - owned apps (iOS, Android), FAST channels, OTT, and VOD - across Apple TV, Roku, Amazon Prime, Fubo, and other partner destinations to ensure continuous, high quality delivery.
• Operate Tennis Channel's streaming content management system (CMS) and publishing tools to support live and on-demand programming.
• Act as Tier-1 incident command: detect, triage, and classify issues under documented escalation procedures, and communicate business impact to stakeholders quickly and clearly.
• Contribute to the team's SOPs, runbooks, known-issue documentation, and post-incident follow-up to help improve consistency, reduce repeat issues, and strengthen operations across shifts.
• Maintain and contribute to the team's proactive communication with internal and external stakeholders across every shift.
• Complete pre-event checklists and proactively verify streams, schedules, metadata, and partner feeds ahead of and during major tournaments and marquee matches.
• Own content and metadata quality assurance for what publishes - image replacement, descriptions, and video replay replacement - against clear editorial guidelines.
• Triage streaming, CMS, publishing, sync, feed, and platform issues at Tier 1, resolving within documented procedures and escalating technical issues, including router, signal, or transmission concerns, to Engineering, vendors, or other internal teams as appropriate.
• Produce partner-platform health updates and serve as a point of contact for distribution issues with Amazon, Roku, and other partners.
• Identify product or platform flaws, document and escalate issues affecting the consumer experience, partnering with Product and Engineering as a shared stakeholder in outcomes.
• Respond professionally and effectively to Tennis Channel Customer Service on consumer inquiries regarding direct to consumer (DTC) products.