Tech Team Representative

This is a Full Time Job

The Tampa Bay Rays are looking for positive, detail-oriented, and committed individuals to join our Membership Services – Tech Team (part-time) staff. Membership Services – Tech Team will assist in providing an outstanding experience for all Rays fans while reflecting the fun and energetic atmosphere of Rays Baseball.

Responsibilities include, but are not limited to:
• Representing the Ticket Services and Technology department by having an in-stadium presence on game days and engaging with fans throughout their experience
• Oversee ticket scanning technology and assist all fans that may have ticketing questions
• Be primary point of contact at entrances for Fan Hosts / ticket scanners
• Coordinate and fulfill special offers (tickets, discounts, loaded value)
• Troubleshoot issues that may arise for fans regarding online accounts and MLB Ballpark App usage
• Be primary point of contact for concession staff regarding concession POS technology
• Assist with various special projects as needed

Qualifications:

• Ability to troubleshoot and solve problems/issues as they arise
• Experience with CRM, data entry and/or ticket management systems preferred
• Quick computer and software adaptability
• Familiar with both Apple and Android apps and cell phone tech
• General awareness of Apple/Google wallet technology
• Strong attention to detail
• Professional, positive, and friendly personality
• Ability to communicate effectively with fans, coworkers, supervisors and management team
• Night, weekend and holiday availability is a must, includes at least 75% of the 81 home games
• Must have reliable transportation

Physical Requirements:
• Able to work in a high activity and heavily crowded professional sports venue
• May be required to lift/carry items weighing up to 25lbs on occasion

All offers contingent on a satisfactory background check.