Mobile Tech Support Staff

This is a Full Time Job

The Tampa Bay Rays are looking for positive, detail-oriented, and tech-savvy individuals to join our Tech Team (part-time, game-day) staff. Tech Team staff will interact directly with fans and their smartphones by troubleshooting any issues involving digital ticketing and in-app concessions/merchandise payments.

Responsibilities include, but are not limited to:
• Work Rays games and other events to engage with fans to improve Rays fans' mobile experience while reflecting the fun, safe, and energetic atmosphere of Rays baseball
• All fan-facing aspects of the MLB Ballpark app: mobile ticketing, digital wallet and rewards, loaded and combination tickets, stadium map features, in-app purchases, and other mobile content
• Ensure guests are signed up for Go-Ahead Entry and assist them in the enrollment process if necessary
• Efficiently resolve issues and concerns related to Go-Ahead Entry and mobile ticketing while upholding a high standard of customer service
• Troubleshoot issues that may arise for fans regarding online accounts and the MLB Ballpark App
• Be primary point of contact at entrances for Fan Hosts/ticket scanners, concessions, and retail staff regarding mobile payments and rewards.
• Maintain a clean and sanitized workspace
• Assist with various special projects, with Box Office duties and other staff as needed

Qualifications:
• Familiar with both Apple and Android apps and cell phone technology, including a general awareness of Apple/Google wallet features
• Ability to troubleshoot and solve problems/issues as they arise
• Quick learner with respect to software and mobile technology
• Strong attention to detail
• Professional, positive, and friendly personality
• Ability to communicate effectively with fans, coworkers, supervisors, and management team
• Night, weekend, and holiday availability is required
• Must have reliable transportation

Physical Requirements:
• Able to work in a high-activity and heavily crowded professional sports venue
• May be required to lift/carry items weighing up to 25lbs on occasion
• Able to work on feet for long periods of time
• Able to work outside for extended periods of time during your shift